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Pacificspins (pacificspins.com) has 511 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Corey R.
So I got free spins the ones they give out 50 spins I won't 3.41 OK so then I went to a dime a spin slot won decently got myself up to 20 then raised my bet to 25 cents got to around 100 bucks alright decided it's time to change slots good choice I got 105 spins at ×8 got to 620 then I tried to cash out it said message support having issues OK I did next thing I know my account back down to 0 with no response yea fake casino for sure...
xxx “O'Connor Brenda” X.
Sent id with selfie March 15 to verify my account.. nothing. Sent email again 4 times and asked to do it again. Then I made a deposit to verify for $20. It never shows up on the account. Then I'm told my deposit is pending until my account is verified. To send documents again.
Response from PacificspinsMay 17, 2024
Hi, We apologize for any inconvenience you may have encountered during your visit to our casino. Would you mind furnishing additional details such as your username or email address? This would enable us to review your account more thoroughly. Kind Regards, Tom PacificSpins Casino
Anomymous
Dale the customer service rep told me since I play throughed my bonus and that my balance was due to the winning play through I can’t claim it until I verify with ID + selfie. What a bunch of bullsh!t!
Response from PacificspinsMay 17, 2024
Hi, Hope you are doing well. Please understand that KYC is a very important and essential process, during which our Banking team makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way they are able to complete the verification procedures. Please note that this is a common practice in online casinos. Thank you for your understanding on this matter. Kind Regards, Tom PacificSpins Casino
Miranda S.
I don't know who to contact about my winnings to withdraw but I'm fixing to contact a lawyer
christina K.
Got all 7's on neon 7's and got nothing ... They cheated me out of my winnings...
Keith S.
Finally built up some winnings and tried to cash out. They system said I needed to log back in to cashout, so I tried again and again. Funny thing is, I was able to log back in to continue playing but not cash out. SCAM ALERT
Patricia S.
When the game works I like to play it, but the problem is that it has some issues. When I try to log in it says bad input. I reset the password and it might work or not. It's just not a quality app.
Brian
If I could give negative stars, I would. This is the second time I've madea lot of money and they found a reason to take it. The first time was over $4,000. This time $450. Don't waste your time. If you're lucky enough to get through your playthrough, they'll find a way to take it.
Response from PacificspinsJul 12, 2024
Hi Brian, Thank you very much for furnishing additional information, which has enabled me to conduct a more thorough review of your account. After carefully reviewing your account, we have noticed that you are referring to two payouts made from different accounts. Your payout of $4,000 was rejected, and your winnings were voided because you violated our terms by creating multiple accounts. The fact that you inquired about two payouts that did not occur on the same account further confirms this violation. We hope the explanation provided clarifies this situation. Should you have any further questions or need additional clarification, please do not hesitate to contact us at [email protected]. Kind Regards, James PacificSpins Casino
