Trash website, disgustingly rude and completely unhelpful support team, and they steal whatever you win. $1000 just deleted. Website is a joke. And they will probably come in here and give some hilarious reason why they steal from people and gaslight everyone, but be sure, it's completely BS.
Response from PacificspinsAug 20, 2024
Hi Helibane,
Hope you are well and safe,
I'm sorry to hear about your recent experience with our casino. Your feedback is important to us, and I want to assure you that we take your concerns very seriously.
To properly investigate the issues you've mentioned regarding your account, we'll need your login details. This information will allow us to look into your account activity and address your concerns more effectively. Please know that we are fully committed to ensuring fairness and transparency in all of our operations.
If you're comfortable sharing your login information, we would be happy to assist you further and work towards a resolution.
Thank you for your understanding and patience. If you have any other questions or need further assistance, please don't hesitate to reach out.
Kind Regards
Daniel Moore
Casino Pacificspins Management
CO
Corey
Wow so u make up ur owe rules now I…
Wow so u make up ur owe rules now I deposit alot and all the time for my free spins and rewards so I deposit 3 times and get nothing what it is I win on ur free spins and u ain't liking it so u make up some new rules what kind of scam is that my user name corey7754 u think it's ok to take away ppl rewards that's the offer u give and for no reason other then I win on them but guess what I won again lol ur a joke I hope u get shut down didn't know u could go again ur owe policy u wanted more info to reply to my review bottom line is the reason for rewards are for the one who deposit more and more and in a different class then the other that don't deposit but u got against ur own policy u tell me because of the free spins I get that I keep winning on u took away my rewards how can u do that when the free spins u Gave me for depositing money and not winning or winning why have the reward then u took mine away for no reason it all I didn't ever use a promo code on anything and now when I deposit even if I lose I get nothing I did deposit alot and u take away that from me because I'm winning how can u get away with that go to my page in my account its blank on promo and my rewards I didn't know it was ur rewards ur money I deposited ur hard work winning and u don't give me nothing now when I deposit and lose I'm to get cash back I can't use a promo when I never once did to me u so on with ur policy but only for u but what about my rights someone need to fine u for going again the policy I didn't do one thing wrong please look into it I sent u the email info username corey1737 check for ur self nothing and it's been week blank sad and nothing happen to u for going against it but if I do it I pay a price for it u should too pay me for all the cash back that I never got I'm begging look in my account and even I'm not getting it I still deposit and I'm still winning u didn't stop me that's why u took it to me ur a scam butthurt sad casino to take someone rewards away for no reason but for winning
Response from PacificspinsAug 19, 2024
Hi Corey
Hope you are well and safe.
Thank you for sharing your login information with us! We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns. Unfortunately, your account is temporarily excluded from using certain bonuses. However, you can still receive standard free promotions, such as cashback, free chips, or free spins, by contacting us via live chat. If you're eligible for these rewards, the chat agent or attending manager (if you contact us via management email) will process them for your account.
https://pacificspins.com/terms-and-conditions
7.1. General Bonus and Promotion Rules
p. The casino provides bonuses to encourage players. However, they aren't meant for "bonus hunters" or "bonus abusers." Accounts will be reviewed, and any account deemed as a "bonus hunter" or "bonus abuser" will have future bonuses and promotions restricted.
You can continue to play, and after periodic reviews by our system, your VIP status may be upgraded, allowing you to regain full access to all bonuses.
Thank you for your understanding and cooperation!
Kind Regards
Daniel Moore
Casino Pacificspins Management
LE
Lewis
This website is a scam
This website is a scam. Their table games are not the official spinlogic ones. They are rigged. I have screen recording proof. No matter what you have the dealer will get 20 or 21 about 9 out of 10 hands. Don't bother playing with these crooks. Wanna know how I know the games are rigged? After you play a table game, when you go back out to the lobby where it shows your last played games...there's no icon for the table.game. and when you click to play it again, it says the page is not there...they're using illegal overlays and when you click their table games it takes you to a rigged version they made. I have recordings for anyone who would like to see. YOUVE BEEN WARNED! DO NOT PLAY HERE.
Response from PacificspinsAug 15, 2024
Hi Lewis,
Hope you are well and safe,
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience, and we appreciate you taking the time to bring your concerns to our attention.
At our casino, we strive for transparency and open communication in everything we do. Since we didn’t receive your login information, we’re unable to review your account and provide a detailed response to your situation.
We are committed to constantly improving our services, and we understand that you may have had a less-than-satisfactory experience with us. However, without the opportunity to fully investigate your concerns, we’re limited in our ability to amend any mistakes if there were any, or to refute your statement.
Thank you for your understanding and cooperation.
Best Regards
Daniel Moore
Pacificspins Casino Management
DT
Don’t worry bout I.
These incompetent ding bats
These people! so I win over a $1000 with a clean deposit might i add.. only to be told I have a second account okay and???? I forgot the info for the other one! With that being Said i’ve been locked out of my account for the past four days and then back-and-forth with my ID and me taking a picture with it. Just tell me that I need to take it. Take a better picture holding my ID then I just find out tonight that they gave me back my deposit, and that any winnings have been canceled out, which is a load of crock These ding dongs I won’t be playing here anymore so full of bs that’s how to get people on string play play play just block your account and cancel out your winnings. This some sideways ass crap and what happened to freedom of speech! How you gonna tell me how to write MY REVIEW..
Update: well I was under the impression that if the other one was used and if I made deposits on just one account then it would be fine. But guess I was wrong and for 2 I didn’t refuse to disclose my account information I just didn’t list it. And what other looking can you possibly do??? I already had to wait 3 days just to be told me that the winnings I won was removed!!! And the constant back and forth emails just to get a response from
An agent that just stops replying….and let’s not talk about what’s fair because if it were that important to guys i would’ve received a phone call instead of the ridiculous back and forth emails. So it’s a loss for both parties, yall keeps my winnings and in return I gave you guys the review you deserved. Thanks have a wonderful week
Response from PacificspinsAug 14, 2024
Hi Don`t worry bout it,
Hope you are well and safe.
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience. Unfortunately, due to your refusal to share your login information with us, we are unable to look into your account and determine exactly what happened in your case.
Based on your posted review, it appears that you may have created more than one account at our Casino, which is not allowed under our rules. According to the Casino's terms and conditions, only one account is allowed per person.
https://pacificspins.com/terms-and-conditions
5.1. Establishing a User Account
b. Only one User Account per player is permitted. If multiple accounts are discovered, all winnings will be voided. If more than one User Account is created, Pacific Spins may close all accounts, and any bonuses and winnings may be declared void.
Before creating a new account, you were supposed to contact the Casino first. If you had done so, everything would have been fine, and you would not have encountered any issues withdrawing winnings on your new account. Since you decided to create the new account on your own (as we conclude from your review), you violated the Casino rules, which is why the winnings were removed. However, as I mentioned earlier, without access to your account, we cannot provide a precise answer.
Not giving us the chance to investigate seems a little unfair. It's important for us to review your complaint and provide evidence, not only for you but also for other visitors who may have similar concerns.
Thank you for your understanding!
Kind Regards
Daniel Moore
Pacificspins Casino Management
CO
Consumer
I’d give it a zero if it would let me
I’d give it a zero if it would let me. Everyone that gives them $ is only making this website rich and u will lose it’s guaranteed ur gonna lose. It’s fixed and a joke I’d rather spend my $ on scratch offs or might as well just give to homeless over wasting it making these crooks and thieves richer.
Response from PacificspinsAug 14, 2024
Hi Consumer,
I hope this message finds you well and safe.
We regret to inform you that we haven't yet received the login information required to access your account. Without this information, we are unable to fully investigate the concerns you've raised.
Having access to your account would enable us to review the situation thoroughly and offer a more accurate and fair resolution. Unfortunately, without these details, our ability to address your complaint is limited. We believe that a proper investigation is crucial, not only for your satisfaction but also to ensure that other players have a clear understanding of our processes.
We appreciate your cooperation and understanding.
Kind Regards
Daniel Moore
Casino Pacificspins Management
SM
Sam M.
A quick follow-up
A quick follow up to my previous review. The customer representative that replied to my first review made it seems like my issues would be taken care of by simply sending an email. Don't even waste your time with these people. I've done sent a dozen emails concerning my account and my $200 withdrawal request. Needless to Say, I have yet to recieve a single response. I made another account so I could chat with them. I'm told I would not recieve a response and my emails would be ignored until the banking department emails me then the chat is closed. That was several days ago. This casino has the worse customer service that I've ever experienced.
STAY AWAY FRIN THIS PLACE!
** RESPONSE **
i have not deposited on both accounts. I emailed explaing why I had to create a second account but I know I didn't deposit on the first one, You just don't want to pay your winners. Why was this not a problem whenever I was making deposits? Crooks! You should have addressed this then instead of taking my money knowing you wasn't going to pay me. This casino is dishonest and is out to steal your money. You should return my deposits at least, but you won't.
Also, why is two accounts such an issue with you? Oh, right, you track what when someone is winning or not and make adjustments to their accounts...
Response from PacificspinsAug 13, 2024
Hi Sam,
Hope you are well and safe,
Thank you for sharing your login information with us! Using your personal information, we found that you have more than one account at our Casino. On both accounts, you deposited and played. According to the Casino rules, only one account is allowed per person.
https://pacificspins.com/terms-and-conditions
5.1. Establishing a User Account
b. Only one User Account per player is permitted. If multiple accounts are discovered, all winnings will be voided. If more than one User Account is created, Pacific Spins may close all accounts, and any bonuses and winnings may be declared void.
Upon your withdrawal request, the payments manager rejected the withdrawal and requested account verification due to suspicions of multiple accounts. Per Casino policy, your account was deactivated until the verification process was completed. You were informed that you needed to verify your account due to the reasons mentioned above.
After the banking department checked the provided documents, we cleared our suspicions and can now say with 100% certainty that you have 2 accounts at our Casino, which is not allowed per the Casino rules.
Unfortunately, we didn’t have any other choice but to close the other account and remove all winnings from the account for which you provided login information. You were playing on both accounts simultaneously.
All winnings from the account that we left active (the account for which you provided login information) were removed according to the Casino rules, and the deposit amount was returned to your balance as an exception, so you can start playing again and try to win. Also, the active account is fully verified now, and if you make any winnings, you will be able to withdraw instantly.
Thank you for your understanding and cooperation!
Kind Regards
Daniel Moore
Casino Pacificspins Management
CB
Cole B.
100% biggest frauds ever seen
100% biggest frauds ever seen. Played here with 25% bonus on $26 deposit. Had over $75 when logged off. Log back on 30 minutes later and all of sudden I only have $35!!! Clear freaking thieves
Response from PacificspinsJul 19, 2024
Hi Cole,
We apologize for any inconvenience you may have encountered during your visit to our casino.
In order to assist you more effectively, would you mind sharing further details such as your username or email address? This would enable us to thoroughly review your account.
Best Regards,
James
PacificSpins Casino
DL
Dana L.
I played through the required play…
I played through the required play through amount on the free spins they gave me & max withdrawal was $50. I had issues with trying to withdraw & had to jump through hoops only to be told I needed to send a pic of my DL,a selfie of me holding my DL & a $10 verification deposit & then it could take up to 5 days……ummmm what? I’m trying to get money outta you & you think I’m gonna send you $10 to prove who I am?
Response from PacificspinsJul 15, 2024
Hi Dana,
Please understand that KYC is a very important and essential process, during which our Banking team makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way they are able to complete the verification procedures.
Additionally, please note that, as outlined in our General Terms and Conditions:
https://pacificspins.com/terms-and-conditions
6.2. i. Upon requesting a withdrawal from a non-deposit bonus, a verification deposit is required, if the customer hasn't made a prior deposit.
Should you have any further inquiries or concerns, please feel free to contact our customer support team at [email protected], who will be delighted to assist you.
Kind Regards,
James
