PacificspinsReviews of pacificspins.com

Response from PacificspinsMar 26, 2025

Hi Simply Fly Fishing Utah, Hope you are well and safe, We truly appreciate you sharing your thoughts with us. Regrettably, we have not received the required login details, making it difficult for us to fully investigate your account and address your concerns. Based on your comment, it seems that you provided low-quality selfies, which may have caused your account verification process to take longer than usual. If you played with a bonus (without violating any casino or bonus rules), completed the verification process, and made a verification deposit if necessary, you would have been able to withdraw without any issues. Unfortunately, we cannot control players' actions. You were unwilling to wait for the verification process to be completed before withdrawing your winnings and ended up losing them, I’m sorry, but how is the Casino at fault? The estimated time for the account verification process is 3-5 working days. However, it typically does not take more than 48 hours if you provide complete documentation with a high-quality selfie. Missing documents or low-quality selfies will prolong the verification process. Calling us a fraudulent or illegal Casino seems a bit harsh, as your comment suggests that your frustration stems from impatience in waiting for the verification process to be completed before attempting to withdraw winnings that you lost by continuing to play. As mentioned before, without your login information, it's challenging for us to properly address your concerns. Thank you for your understanding. Kind Regards Daniel Moore Pacificspins Casino Mangement

Response from PacificspinsMar 25, 2025

Hi Derrell, Hope you are well and safe, Thank you for taking the time to share your feedback and login information with us! We appreciate the opportunity to address your concerns about your recent experience. Upon reviewing your account, we found that you violated the gameplay rules by playing the progressive game Aztec's Millions with your deposit bonus after completing the wagering requirement. Terms for your bonus were: - Value: 23% (10% on CC) - Wagering: 1x Deposit + Bonus - Max cashout: None - Min deposit: $20 - Max bet: No - Max bonus: $1000 - Allowed games: Non-progressive Real-Series Video Slots only (except 777) According to the Casino rules, the terms of the promotion remain in full effect until a withdrawal is made or a new action is started. https://pacificspins.com/terms-and-conditions 7.1. General Bonus and Promotion Rules t. Tournaments, Progressive Games, 777 slot, or any Live Dealer games cannot be played with casino bonuses unless stated otherwise. v. Once a bonus is claimed, its terms become immediately effective and remain so until a new deposit or bonus is processed, and after the bonus has been cleared from your balance. This also applies if your playable balance falls below $1, or if you deposit on top of your existing bonus balance. Any violations of the terms may result in all winnings being voided. All progressive games have a label warning to help players distinguish them from non-progressive games. Additionally, when you enter a progressive game, you will see a "PROGRESSIVE" label as a reminder. Once wagering requirements have been completed with any bonus (free or deposit), the system will not allow you to continue playing unless you agree to the terms and conditions. These warnings and labels are in place to inform players and prevent rule violations. Since your violation was minor, as a one-time exception, we will allow you to withdraw your winnings after deducting the bonus amount (as per casino rules, the bonus itself is non-withdrawable), along with the returned deposit and the amount wagered on the progressive game. Please be advised that if you make similar violations next time, your winnings will remain removed, and no exceptions will be possible. Please log in to your account and request the full amount of $4,025.33 as your withdrawal. Thank you for your understanding and cooperation! Best Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsMar 11, 2025

Hi Heather, Thank you for sharing your feedback. In order to investigate this further and assist you, could you please provide your account details? This will help us check the status of your verification and payout request. Once we have this information, we can look into the matter and get back to you with an update. Kind Regards, James PacificSpins Casino

Response from PacificspinsMar 11, 2025

Hi rory, Thank you for reaching out to us. In order to look into your case further, could you please provide us with your account details so we can investigate this matter? Please note, as stated in our Terms and Conditions, all players are entitled to have only one account. If a player creates multiple accounts, all winnings will be voided as part of our standard procedures. Once we have your account details, we will be able to check everything for you. Kind Regards, James PacificSpins Casino

Response from PacificspinsMar 11, 2025

Hi Kenneth, Thank you for providing additional information regarding your account. We have reviewed your case and, unfortunately, we can confirm that the documents submitted were altered, which is why your winnings were deducted from your balance. We take document verification very seriously to ensure fairness and compliance with our policies. Any attempt to modify or manipulate the documents renders them invalid, which is why we had to deactivate your account as part of our procedures. We understand this situation may be frustrating, but we must adhere to strict verification guidelines to maintain the integrity and security of our casino. If you have any further questions or concerns, please feel free to reach out to us. Kind Regards, James PacificSpins Casino

Response from PacificspinsMar 11, 2025

Hi Sara, Thank you for providing the information regarding your account. We understand your frustration, and we sincerely apologize for the inconvenience you've experienced during the verification process. As per our records, once a verification deposit is made, you will be able to proceed with withdrawing your funds from the balance. Regrettably, based on your geographical location, the only available method for the verification deposit is cryptocurrency. We understand that this might not have been the preferred option, but it is a necessary step to comply with the verification process. We hope this clears things up, and we encourage you to reach out if you need any further assistance with completing the deposit. Thank you for your patience and understanding. We look forward to resolving this matter for you. Kind Regards, James PacificSpins Casino

Response from PacificspinsJan 10, 2025

Hi Daphne, Hope you are well and safe, Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about your recent experience. Upon reviewing your account, we found that your account was successfully verified on 1/8/2025 at 3:14:38 (Casino time). Unfortunately, your previous request for account verification was not completed due to incomplete documentation. The banking department sent you an email on 1/3/2025 at 04:11:48 (Casino time) requesting a selfie of you holding your ID. Once the complete documentation was provided, the account verification process was finalized promptly. We regret that you were impatient and lost your winnings of $90 by continuing to play before the verification process was completed. Please don’t take this the wrong way, but if you were certain that you wanted to withdraw your winnings, it would have been better if you stopped playing and followed the instructions from the banking department. I am confident that if you had waited patiently, we would not be discussing this issue on the forum. The account verification process is a sensitive procedure. If your documents are incomplete or of low quality (e.g., a blurry or unclear selfie holding your ID), the process may take longer than usual. While the estimated time for account verification is typically 3–5 working days, it usually takes no more than 24–48 hours if all documentation is correct and complete. Thank you for your understanding and cooperation! Kind Regards Daniel Moore Pacificspins Casino Management