PacificspinsReviews of pacificspins.com

Response from PacificspinsJun 10, 2025

Hi Billy, I hope you're doing well and staying safe. Unfortunately, we haven't received the requested login information, which prevents us from accessing your account and thoroughly addressing your complaint. Having access to your account would allow us to gather more information about the issue you mentioned. Without these necessary details, it is difficult for us to effectively resolve your concerns. It's important for us to investigate and provide evidence regarding your complaint, not only for you but also for other visitors who may have similar issues. Thank you for your understanding. Kind Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsJun 10, 2025

Hi Eddie, I hope you're doing well and staying safe. Unfortunately, we haven't received the requested login information, which prevents us from accessing your account and thoroughly addressing your complaint. Having access to your account would allow us to gather more information about the issue you mentioned. Without these necessary details, it is difficult for us to effectively resolve your concerns. It's important for us to investigate and provide evidence regarding your complaint, not only for you but also for other visitors who may have similar issues. Thank you for your understanding. Kind Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsJun 10, 2025

Hi Selva, Hope you are well and safe, Thank you for sharing your feedback and login information with us! Upon reviewing your complaint and checking your account, we found that you played with the 75 free spins promotion on May 2nd. After you finished the wagering requirements, you had a balance of less than $50, which is both the minimum and maximum cashout limit from your promotion. Unfortunately, you decided to play restricted games (Crash games), which were not allowed per the bonus rules. The rules for your bonus were: -75 Spins on Lucky 6 -Wagering: 30x -MCO: $50 -Max bet per hand: No -Allowed games: Non-Progressive Slots Only(excluding 777) -Coupon Expiration: 2 days after claim Terms of the bonus are in full effect until you make a withdrawal or start a new action. https://pacificspins.com/terms-and-conditions 7.1. General Bonus and Promotion Rules v. Once a bonus is claimed, its terms become immediately effective and remain so until a new deposit or bonus is processed, and after the bonus has been cleared from your balance. This also applies if your playable balance falls below $1, or if you deposit on top of your existing bonus balance. Any violations of the terms may result in all winnings being voided. Due to the gameplay violation, all your winnings from the free spins have been removed from your balance. Thank you for your understanding and cooperation! Kind Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsMay 23, 2025

Hi Brandon, Hope you are well and safe, Unfortunately, we haven't received the requested login information, which means we're unable to access your account and provide a thorough response to your complaint. Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you, but also for other visitors who may have similar concerns. The estimated time for account verification is 3–5 working days. If you provide valid documents, verification usually takes no more than 48 hours. Delays may occur only if your documentation is incomplete or invalid. Additionally, the banking department always contacts players by email regarding their verification request, either confirming that the process is complete or requesting additional documents or improved selfies (which is the most common issue during the verification process). Thank you for your understanding Best Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsMay 21, 2025

Hi Klassi, I hope this message finds you well and safe. We regret to inform you that we haven't yet received the login information required to access your account. Without this information, we are unable to fully investigate the concerns you've raised. Based on your review, I can conclude that you have concerns about various aspects of our Casino, and I will try to provide a general response for some concerns since we have not received your login information. Please note that transaction fees are not charged by the Casino. They usually depend on your crypto wallet (if your wallet applies fees) and the network fee (fees taken by miners for processing crypto transactions). The exact fee amount varies depending on your wallet and the transaction pool (miners’ fees for processing groups of transactions). Generally, network fees are low, but you may choose to increase the fee if you wish to speed up your transaction. We offer various cryptocurrency deposit options, including some with almost no fees, such as Litecoin or the Lightning Network. The Lightning Network functions similarly to card transactions and does not incur network processing fees, as these transactions do not appear on the blockchain network. Combining deposits is not allowed under the Casino’s rules. Before making a new deposit, your balance must be under $1. The minimum deposit at the Casino is $10, or $15 if you are using Bitcoin. If you send an amount below the minimum (e.g., 0.00015 BTC), we will not be able to receive it due to the wallet’s minimum deposit requirement. https://pacificspins.com/terms-and-conditions 6.1. Depositing to your User Account f. We do not accept any Crypto transaction below 0.00015 BTC, 0.016 BCH, 0.07 LTC, 0.0025 ETH. All transactions that fall at or below this margin are considered non-recoverable and will not be processed into your casino account. Sending less than the aforementioned Crypto minimum deposits to any Crypto address will result in a loss of funds that cannot be redeemed. We will not accept top-ups on Crypto addresses if a player decides to send more Crypto to the same address in order to meet the minimum Crypto margin. Players are solely responsible for ensuring that they always deposit a minimum of $15 (BTC equivalent) every time they use the Crypto banking method. Pacific Spins takes no responsibility if the minimum amount was not sent and reserves the right to treat these transactions as lost non-recoverable transactions. 7.1. General Bonus and Promotion Rules j. You must play through your current deposit, bonus, or free promotion before making a new deposit or claiming a bonus or free promotion. Your balance must fall below $1 before you can deposit or claim another bonus or free promotion. Unfortunately, that is the reason why your request for an additional deposit on top of the first deposit of $17 was denied, along with an explanation of why we cannot allow that action. Every bonus has its own rules, and they vary from one bonus to another. This is standard practice across all legitimate casinos in the world. All players have the option to accept or decline a bonus if they do not agree with the terms. Having access to your account would enable us to review the situation thoroughly and offer a more accurate and fair resolution. Unfortunately, without these details, our ability to address your complaint is limited. We believe that a proper investigation is crucial, not only for your satisfaction but also to ensure that other players have a clear understanding of our processes. We appreciate your cooperation and understanding. Kind Regards Daniel Moore Casino Pacificspins Management

Response from PacificspinsMay 8, 2025

Hi saulius, Hope you are well and safe, Thank you for taking the time to share your feedback and login information with us! Upon checking the account with the provided login information, we found that you do have an account at our Casino. However, upon reviewing the account, we found that you violated our terms by attempting to abuse free promotions by adding a different country to your account details, while you are actually from another country. Regarding your additional concerns about our games, we would like to clarify that all games visible on our site are functioning properly without any technical issues. Please note that our game selection varies slightly between platforms, some games are only available on desktop (instant play) and not on mobile, and vice versa. If a game is not supported on your current platform, you will receive a message indicating that the game is available on the alternate platform. We understand you may be dissatisfied with our Casino for reasons known only to you. However, posting malicious comments without having made any actual bets or legitimate gameplay at our Casino suggests an intent to harm our reputation without valid grounds. Thank you for your understanding. Kind Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsApr 25, 2025

Hi Kristi, Hope you are well and safe, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns. Transparency and cooperation are key in every part of our lives. Since you did not provide us with your login information, we can't check your account and give a precise answer for your situation. I wish I could be of more help here, but without access to your account, I am limited. Thank you for your understanding! Kind Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsApr 1, 2025

Hi Sara, Hope you are well and safe, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns. Reading your comment, I assume that you had an issue redeeming the welcome bonus offer. Unfortunately, the welcome free bonus is allowed only once per IP address, household, shared PC, etc. https://pacificspins.com/terms-and-conditions 7.1. General Bonus and Promotion Rules c. Each promotion is limited to one per player, family, address, credit card number, and shared computers (such as those in libraries, workplaces, schools, etc.) unless the casino management has granted prior approval. Verification of a player's identity might involve several forms of identification, including name, mailing address, e-mail, IP address, and credit card number. However, without your login information, we can't provide a precise answer to your concerns regarding your account. Thank you for your understanding! Kind Regards Daniel Moore Pacificspins Casino Management