Played a no deposit bonus. Played thru wager, had to verify account. waited a few days. Contacted support they said it would be 3 to 5 business days. Been over a week haven't gotten any info what so ever. Tried to login to account and I no longer have access. Blocked. Its bs. Horrible. The ganes are fun, everything else is foul. And after reading reviews daniel moore management literally sends everyone that has left a bad review the exact same message blaming them saying they didn't give the asked for login info to investigate, ect..... Copy paste repeat. I can't even get an answer back, just deleted. They aren't asking for anything. Its all a lie.
Response from PacificspinsNov 12, 2025
Hi Dee,
I hope you're doing well and staying safe.
Unfortunately, we haven't received the requested login information, which means we're unable to access your account and provide a thorough response to your complaint.
Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns.
If you're willing to provide your login information with us, we'd be more than happy to assist you further.
Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns.
Kind Regards
Daniel Moore
Pacificspins Casino Management
KE
Kevin E.
Horrible liars and cheats
That it was a good place but they just keep denying my withdrawal accidentally sent them a photo from awhile back and guess it was edited so they cleared my winnings and deactivated my account even thou I have all the documents necessary to prove my identity in some form another place is a scam !!!!! Don’t not okay here I’m looking at legal options since I’m a lawyer anyways !!! But I warned you!!!
Response from PacificspinsOct 17, 2025
Hi Brian,
Hope you are well and safe,
Reviewing your account, we found that your account has been deactivated, by our banking and anti-fraud team due to provided photoshopped documents.
According to the Casino rules, all requested documents needs to be valid. If you provide false documents we reserve the right to cancel payout and lock the account.
https://pacificspins.com/terms-and-conditions
5.1. Establishing a User Account
e. Pacific Spins reserves the right to request copies of your identity, address, credit card copies, an approved signed purchase history, and/or other appropriate documentation when making credit withdrawals, in order to ensure fast payout, prevent fraud, and safeguard all financial transactions. If you fail to provide the requested documentation within 4 weeks or submit fraudulent documentation, we reserve the right to cancel the payout and/or close or lock your User Account. We may subsequently ask for these copies at random to ensure the security of your account.
You can sand the new documents to our banking team. If you pass the verification process and don`t have other violations, your winnings will be credited back to your account.
Thank you for your understanding!
Kind Regards
Daniel Moore
Pacificspins Casino Management
AU
Augus
Son chorros que roban datos
Son chorros que roban datos, me enviaron por mail que me iban a regalar 200 para arrancar a probar y no puedo canjear porque según ellos no estoy en el país que está en los términos, ojo son estafadores y te roban los datos pues te piden para autentificar para después liberarte el bono. Chorros
Response from PacificspinsSep 30, 2025
Hi Augus,
I hope you're doing well and staying safe.
Unfortunately, we haven't received the requested login information, which means we're unable to access your account and provide a thorough response to your complaint.
Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns.
Additionally, all free welcome bonuses are allowed for the certain countries mentioned in our rules.
7.1. General Bonus and Promotion Rules
r. WELCOME BONUSES, FREE MONEY NO DEPOSIT BONUSES or MATCH BONUSES are accessible for claiming and withdrawing only to players from the following countries: United States, Canada, Italy, New Zealand, Norway, and Sweden.
Thank you for your understanding
Kind Regards
Daniel Moore
Pacificspins Casino Management
RS
Rain S.
Pacificspins.com, worst experience so far
Pacificspins.com is one shady company. Dealt with multiple sites before and this is the worst by far. Terms and conditions not clear, says no deposit on some offers but u can't withdraw until you deposit. Then the maximum is the $50 cash out (and also minimum). So if you try cash out $51, you would think as per their own terms, you would get $50 to your bank and lose $1.this is not the case, if you don't get it exactly right with the $50, then they just get rid of the whole $51. They just delete it. And also, if you try take some out, then gamble the rest (after they said withdrawal accepted and jumped through the multiple hoops to get authorized), then they try to say that the $50 you left on there is the $50 that is to be credited but you have spent it. Plus only crypto withdrawals allowed. run from this company, they check all the scam boxes. Whether or not you agree with their terms and conditions, having the account saying "withdrawal accepted" and advising will be credited in 5 days, only to have to find out it has been declined (and not notified either), means you can't trust Pacific Spins as they just reply with "as per our terms and conditions" when really, I played through money AFTER I was told withdrawal was accepted. So it's nothing to do with terms, it's either a bad website or intentionally misleading. Also,max you can ever get out is $50 off bonuses so it's not worth anything.Put your money elsewhere where they actually payout. Took me 5 people to even get a straight answer today. First rule, never trust a company who accepts crypto withdrawal only. This means they don't fly under normal laws. While a lot of people get paid out, this is much lower with pacificspins.com with the rtp being in the 70% range. The house really wins here
Response from PacificspinsJul 4, 2025
Hi Rain,
Hope you are well and safe,
Thank you for taking the time to share your feedback with us!
Unfortunately, we haven’t received the requested login information from your side, and it is challenging for us to properly address your concerns. However, based on your review, we will provide a general response to some of the points you raised.
If we understood correctly, you are claiming that we are a shady casino because we requested account verification and that our terms are unclear.
We are an honest and transparent casino with clearly written rules. There is nothing shady about them. Every bonus has its own specific rules, and these are subject to the general terms and conditions. This is similar to the relationship between a constitution and the law in every country. To claim any bonus, there are two primary types:
Free bonus – no deposit required to use it
Deposit bonus – a deposit is required to use it
In addition to the specific rules for each bonus, general rules apply based on the category of the bonus.
You can find these terms here:
https://pacificspins.com/terms-and-conditions
7.1. General Bonus and Promotion Rules
7.2. New User Welcome Bonus
7.3. Procedure for Cashing in a Coupon
7.4. Standard Deposit Coupon Regulations
7.5. Standard Free Spin Coupon Guidelines
7.6. Standard Free Chip Bonus Protocols
7.7. Standard Complimentary Point Terms
7.8. Standard Cashback Rules
You agreed to follow these terms during registration, and we assume that every player reads them before accepting.
If you have never deposited at the casino and wish to withdraw winnings from a free promotion, a verification deposit is required:
https://pacificspins.com/terms-and-conditions
6.2. Withdrawing from your User Account
i. Upon requesting a withdrawal from a non-deposit bonus, a verification deposit is required, if the customer hasn't made a prior deposit.
After submitting a withdrawal request, the system will display a message that your request has been accepted, not that it has been processed. The actual processing happens after approval by the payments department.
In every legitimate casino in the world, free bonuses have a maximum cashout limit. If you wish to have no max cashout, you need to deposit and either play with a clean deposit or with a no-max cashout deposit bonus.
Saying you can’t trust a casino that offers only crypto withdrawals doesn’t really make sense, considering this is a crypto casino first and foremost. Cryptocurrency is now a widely recognized and accepted payment method. Today, people can buy cars, houses, and more with crypto. So, a casino using crypto as its sole payment option should not raise suspicion. If you are receiving your winnings to your crypto wallet, that is a legitimate process. You can always exchange your crypto into fiat currency (USD, EUR, CAD, etc.) and transfer it to your bank account, or even profit more if the crypto market rises, since crypto can also be an investment.
Additionally, crypto gives players financial freedom, as banks can’t track your gaming activity or potentially affect your credit score because of it.
We appreciate your review, but with all due respect, we do not agree with your statement.
Thank you for your understanding!
Kind Regards
Daniel Moore
Pacificspins Casino Management
KE
KelliB
I would rate it less than one if I…
I would rate it less than one if I could. I signed up and was told I’d receive 500 free spins, 50 a day. I received maybe 200. After trying for several days and asking about my missing spins, their support just kept saying I received everything and to make a deposit. When I would try and tell them I had not received 500 spins, they would cut the chat off. This happened with both the bot and live person. when I asked for a manager, I was kicked out of the site altogether. They do not honor their promotions at all. Find a reputable online casino so you don’t get ripped off. If this is how they handle new players who you would think they’d want to retain for the future, I can only imagine how they treat players who might actually win anything. (which I didn’t in the 200 spins I did receive, by the way.). Not surprised at all.
Response from PacificspinsJul 2, 2025
Hi KelliB,
Hope you are well and safe,
I'm truly sorry to hear about your recent experience with our casinos. Your feedback is vital to us, and I want you to know that we take your concerns seriously.
Unfortunately, without your login details, we're unable to investigate the specific issues you've raised regarding your account activity. However, please rest assured that we're committed to maintaining fairness and transparency in all our operations.
If you're willing to provide your login information with us, we'd be more than happy to assist you further.
Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns.
Kind Regards
Daniel Moore
Casino Pacificspins Management
CB
Chasity B.
Won't let me in my account and can't…
Won't let me in my account and can't create another with same phone number. Stupidity
Response from PacificspinsJun 11, 2025
Hi Chasity,
I hope you're doing well and staying safe.
Unfortunately, we haven't received the requested login information, which prevents us from accessing your account and thoroughly addressing your complaint.
Having access to your account would allow us to gather more information about the issue you mentioned. Without these necessary details, it is difficult for us to effectively resolve your concerns. It's important for us to investigate and provide evidence regarding your complaint, not only for you but also for other visitors who may have similar issues.
Thank you for your understanding.
Kind Regards
Daniel Moore
Pacificspins Casino Management
AS
Anna S.
It’s a scam y’all
It’s a scam y’all. Crappy fames, crappy quality, customer service is crappy too. Don’t waste your time or money.
Response from PacificspinsJun 11, 2025
Hi Anna,
I hope you're doing well and staying safe.
Unfortunately, we haven't received the requested login information, which prevents us from accessing your account and thoroughly addressing your complaint.
Having access to your account would allow us to gather more information about the issue you mentioned. Without these necessary details, it is difficult for us to effectively resolve your concerns. It's important for us to investigate and provide evidence regarding your complaint, not only for you but also for other visitors who may have similar issues.
Thank you for your understanding.
Kind Regards
Daniel Moore
Pacificspins Casino Management
RS
Ron S.
Be true to your word
There's really not much this company is doing right you know they promise you things and they don't do it I'm doing this review just to see if they will follow through with their word and give me a reward for doing it that's worth more than eight cents
I was offered a reward to do this but they say that you just got to go to their website My name is Polaris and Dan doing nothing they won't even respond to me this is the kind of treatment they give their customers while asking them to keep deposit after deposit after deposit after deposit after deposit not not willing to
Response from PacificspinsJun 10, 2025
Hi Robbie,
I hope you're doing well and staying safe.
Unfortunately, we haven't received the requested login information, which prevents us from accessing your account and thoroughly addressing your complaint.
Having access to your account would allow us to gather more information about the issue you mentioned. Without these necessary details, it is difficult for us to effectively resolve your concerns. It's important for us to investigate and provide evidence regarding your complaint, not only for you but also for other visitors who may have similar issues.
Thank you for your understanding.
Kind Regards
Daniel Moore
Pacificspins Casino Management
