Austin B.
I submitted my paperwork over 6 days…
Update 10/25/23 Okay so now I've made a deposit. On that deposit I have won $95. I now sent paperwork to The banking department today. If this is a real casino there's no excuse this time. It was a deposit and I have winnings so go ahead and process my account and prove that this is real. Update 10/17/23 I have one account username: austinwpbfl The reply for management is an absolute lie. I made several deposits of this casino. I did not win on those deposits. Then I played a free bonus offered to me because I made deposits. They never replied to my banking email verifying my account. I never could get a hold of anybody. Customer service told me they couldn't help me so therefore I played my balance. There was nothing to void. My balance was zero. When I initially sent in my paperwork I had a balance and when I realized that this is a scam and no one was ever going to get back to me. I stopped depositing and played my balance. Furthermore, I'm not going to deposit more money into a casino that I've already deposited several times and I can't get my account verified. Verify my account for withdrawals. Let me know my accounts verified with a paperwork I sent in and then I will change my review and make more deposits on your casino. But as of right now I feel like I've wasted any money I sent to you. I do not have multiple accounts. I opened one account with you. This idea I have accounts with multiple different casinos but I only have one account with this casino. I never opened more than one cuz I know the rules, the terms and conditions. And on top of that it took them over a month to even get back to me on this website. I stand by my review that this is a scam website buyers beware. Old: I had a balance for 2 weeks on my account. Nobody ever processed my verification paperwork so that I could withdraw that balance. So I went and played it. Now they're telling me that my account can't be verified until it has a balance. I've made several deposits with this casino. I'm not making any more deposits to get my account verified and then nobody gets back to me. It's just a scam to get more money out of me. I've made it least three deposits on this casino. Any other RTG casino. Once you make a deposit they will verify your account so that you can do withdrawals. I've sent several emails to them and they never email me back. I sent two or three emails to the banking department and have never once received a response. I submitted my paperwork over 6 days ago for verification to get by withdrawal and never got a response from anybody. When I contact customer service they tell me there's nothing they can do that I have to get in contact with banking and banking. Never responds. This casino will take your money and it will not pay out winnings. This is a scam casino buyers. Beware.
Response from PacificspinsOct 18, 2023
Hi Austin, Hope that you are well and safe. Thank you for providing more information so that I can check on your request. Please, note that I can see that our Banking Department has reviewed your paperwork and that they have voided your winnings. They did that, because there is already an account similar to yours. Also, I can see that you did not make any deposits with us so far. Please, note that your account has been excluded from any bonuses until your very first deposit. Thank you for your understanding and patience. Kind Regards, Evelyn PacificSpins Management



