PacasoReviews of pacaso.com

Complete Bait & Switch. I purchased a beautiful home based on the Home Share experience, only to find that the share part went completely out the window. Not only has the condition of the house and quality of the customer service disappeared, they have now removed the cleaning fee from the monthly expense, somehow raised the expense at the same time and now are charging a separate fee above and beyond the monthly charges, each time you use the house. The "zero-sum" policy in the original agreement no longer applies and the associates gas light you by suggesting it never existed. The whole point of buying into this property is for the home share experience. Prices included in the monthly. Nickel and diming the owners is unprofessional and unethical. Now my dream second home is going to remain vacant rather than used and will become the subject of an agonizing lawsuit.

So disappointed with response and service from Pacaso.

I currently hold ownership in two Pacaso properties. In September 2024, I notified Pacaso of my intent to sell the shares I owned. Despite repeated follow-ups — including multiple attempts to contact their CEO starting in March 2025 — Pacaso was unable to sell either of my shares for many months. Eventually, one share was sold in August 2025, nearly a full year after my initial request. Unfortunately, the second property has now been on the market for almost a year, with no sale completed. This experience has left me disappointed and frustrated. While Pacaso markets itself as a convenient and flexible way to own and sell shares in properties, my experience has been one of delays, lack of transparency, and pressure tactics that shift risk away from the company and onto owners. I believe potential owners should be fully aware of these risks before committing.

Hindsight is always 20/20, so if you are looking to be locked out of heaven, you should go into your deal blindly. Other wise open your eyes because there is no transparency with this company and their main focus is profit for execs with the bottom line number, and certainly NOT you the owner. BUYER BEWARE! Everything will be roses until you start asking questions or want to SELL. Our experience has been horrible with very poor services. Let us start this RANT Like in LIFE, it doesn’t matter all the positive reviews or things you’ve done, people will only remember or care about the one BAD thing you did to them, intentional or not. So this ONE 1 STAR review is for you Pacaso! Despite the other 100 positive 5 stars you got, it still doesn’t make up for the other 45 1-3-4 stars on your trust pilot review. It’s the 1 stars people want to know about because you hurt the owner in some way that made them feel bad about their decision to trust you. This review is a culmination of 4 years of positive and negative experiences we have had leading up to the final straw that broke our mother’s back, summing up to a big fat ONE STAR! We have tried to get out of Pacaso since our 1st purchase in 2020 and met with all sorts of excuses and new policy changes and rules. It began with … you have to wait at least one year, then wait until all shares are sold, then wait til the market is just right. We have given them more chances then they deserve, trying to believe their ‘promise to make it right’, ‘give us more time’, ‘we have someone knew’, ‘let us support you’. All good lines from this unicorn start up company. Google their competitors, google what’s wrong with pacaso, research, read the reviews don’t make a mistake like us and just trust like we did or you will cry later. Let’s start with the APP, it needs much improvement and has many many restrictions. Although they try to make it fair since it is so hard to schedule dates with 8 different people wanting to share the best times and holidays, they won’t let consenting owners work with each other so that they can CONTROL all the final decisions. They change (and excuse it as ‘updating’) their contracts so they continue to keep control when an issue arises where they see that a new owner could potentially have more rights. So when a new owner buys a pacaso in 2024, that contract is more restrictive than the contracts they put out in 2020; because they have learned to add another restriction in a new agreement to remove another owner right that didnt come up before. And they will hold you to the new existing contract, unless you make a legal challenge to them which will cost you money to fight. Ask them how many times they have ‘updated’ or added these little things and the response will be … oh ‘It’s to protect your rights’ they say. But you won’t know what they took OUT, just to keep IN (the contract) for their control. It requires all 8 owners to dissolve their pacaso management of the home with their final approval, so you will virtually NEVER EVER be able to come to this decision, so you are tied to them for life. Unless you get lucky and can sell for a LOSS. They could care less to help you sell because they make all the monthly fees and will drag out your listing and bury it as long as they can. If you drop your price you may get some interest but you won’t be a priority to get out of a BAD MARRIAGE. They own all the attorneys, agents so make all the commission 6% ex. if you sell for $750k they pocket $45k; or try to use your own agent but then you won’t get any access, no call backs for showings because they say other owners are using property so they can restrict your viewing windows all in an effort to CONTROL the process for their benefit. You are at the bottom of the list of priorities since they don’t want any interaction with potential buyers and other owners to convince them not to buy or to share any feedback or negative experiences that would lose the sale and chance to dupe another unknowing hopeful 2nd home dreamer. Their resales team is the worst and they have gone thru numerous agents and home managers, who have turned over several times. Although they are a young company 3-4yrs old, we have gone thru at least 3 new HM contacts for each home every year. They have different rules for each market and are not consistent in their deal offers or incentives, depending on the profits they want to make off you. They use a high pressure due diligence process and say it’s quick and easy 2 wk close, and they penalize you for wanting to extend your DD and make your deposit non refundable. They offer empty promises, initially give you RSU restrictive stock units/options (for future IPO) then remove this incentive. They restrict the calendar and block dates to YOUR alleged ‘home property’ at their own will for their own benefit by saying they own a share. 👎🏻

In the past 4 years since 2020 when the company launched, we have been Owners of 5 Pacasos and we have gone thru some positive but MORE NEGATIVE experiences in every aspect of this company from top level management downward. We have debated whether or not to post this 1star review after going thru all 144 other owner experiences noted here; mainly due to concerns that this will negatively impact the services Pacaso management will provide to our family moving forward. We currently own 3 Pacaso’s and have sold 2 after the 1st year of ownership. They changed or made new rules arbitrarily and without notice to benefit their company with disregard to owners rights. You will be left in the dark and when you by chance find out, it will be too late as you will have missed the opportunity to protect your interests. They will have made a new policy to cover the company’s decisions about their sole interest, and you must sign their contracts and side letter/agreements or else - meaning you have no choice not to sign or negotiate for your benefit. Take it or leave it is their motto, so don’t be fooled by their ploy of ‘we are here for you to support you as an owner’. In fact it is more like a dictatorship and if you don’t follow like sheep, they will take away and strip your rights to ‘your home’. IN FACT IT’S NOT REALLY YOUR HOME! You have just paid to be able to use the home their company bought/owns and manages under the guise that you have a shared 12.5% interest in the LLC that purchased the property. YOU ARE THE FOOL THAT LET THIS HAPPEN. We are the fools that allowed our dreams of 2nd vacation home ownership to be sucked into their veil of empty promises. Sure, all is nice and easy in the honeymoon phase of quickly closing and funding your memories, but when the issues arise, don’t expect things to be just as sweet, but rather tart when they turn just as quick into nightmares that last longer then your short pleasant dreams. We are now selling our shares, likely at a loss because they have cancelled our booked stays at ALL of our 3 properties due to disagreements in the terms they forced us to sign without recourse. Our attorneys have made recommendations for our best course of action and we must tread lightly as they are already under lawsuits and civil litigation with several cities in California (Napa, Sonoma, StHelena, NewportBeach, etc etc - google to see the anti-pacaso movement). If you have an issue at one home, they remove your access and rights to your other home, because they force you to sign a clause that allows them to enforce their will on you if you disagree … take it or leave it they say. Well we are now leaving it for the next unsuspecting dreamer who didn’t bother to look at these reviews until it’s too late for them. Too bad so sad mr.Pacaso it’s not a dance song Mr.Robato. Go back home and cry because they don’t really care about you. So put your Big Boy pants on and walk on by, nothing to see here but resentment for a poor decision that is just so striffling it’s quite laughable. You have no rights but only one voice that hopes to be heard so that one day YOU may be able to avoid this burden of unhappiness and stress in a life you don’t need. Here is a tip … look into their fierce competitor that allows more transparency then pacaso promises. They openly allow you to even rent the home you purchased and will allow owners to swap their stay dates and even permit like minded owners to consensually communicate with each other. Wow, what a new extended family that could be? Well there you have it, I hope that was meaningful and left you with more questions then answers. It was a pleasure as always to enlighten strangers in passing. Let’s hear it from you now sir Pacaso?!

Initially we loved Pacaso. We loved our home and the staff was always responsive. Then after a year, they assessed each home owner approximately $8K as they didn't budget accurately. On top of that, they increased our monthly payment by 65%!! It's a real bait and switch where they lure you into ownership and then assess you a huge amount at the end of the year (no forewarning whatsoever), and then greatly increase your monthly fee. At a time when inflation is less than 4% how in the world can they justify a 65% increase?

so far, just awful. the booking system is an absolute disaster with no ability to get the 44 days a year I was promised. It’s confusing and clunky. Why can we only get mid week dates? Why am I only entitled to the dates that my seller had booked? no on ever explained use prior. Obviously more homeowners getting more than 44 days a year. They game the system, book 6 days, and stay the 1 extra. No summer dates. We still have gotten our locker. This time house was a mess and then no hot water. Worse yet, impossible to speak with anyone on the team other than the house rep who seems to change monthly. Just a very disappointing experience for everyone and I want out. Would not recommend to anyone - be very careful with this.

UPDATE: Over 2 months after Pacaso said they would contact me to discuss my issue - still nothing. Of course, didn’t expect them to do anything. Seller beware. —————/ I had the most terrible experience trying to sell my home to Pacaso and I would like to warn other owners to think carefully before you consider selling through Pacaso. I wanted to sell my second home through Pacaso because I thought I could command a higher sale price (given there are 7 other shared owners) and the idea of Pacaso revamping the place with new furniture sounded appealing. However, I had poor experience with Pacaso and it’s structure as we got deeper and deeper into the deal. First, Pacaso makes each seller retain at least one share of the 8 shares in the property when it is sold. As an owner, it is quite a very costly transaction that does not really make economical sense. 1) You pay capital gains tax when you sell the property. 2) You are required to buy back 1 share at a big premium above the price you sold the property at (since it includes all the fees + furniture etc) 3) You then pay a monthly fee for holding your share (I calculated the 1/8 share monthly fee to be not too much lower than the fees I paid owning the property outright). Second, Pacaso changed critical terms in the purchase agreement the day of signing - they sent me an initial purchase agreement in the morning and when non-critical terms were amended later in the day, other CRITICAL term changes were suddenly snuck in without making me aware of these changes. This was shocking to me given we had been back and forth on those critical points for over a week prior. Read the contracts carefully and do not let down your guard when dealing with Pacaso, particularly Alex Levy, the acquisitions representative, whom I was a working with. Third, I lost significant rental revenue by pursuing a sale agreement with Pacaso. I wrote to Pacaso stating that a renter wanted to pay over $50,000 to rent my home for a couple months and I asked whether I should lock this in. Instead, they said I couldn’t delay the sale by that long and that they wanted to complete the purchase. 2 days after we SIGNED the sale agreement, Pacaso’s leadership team cancelled the deal (the day before the 3% deposit was to be transferred!). Yes, they cancelled a SIGNED purchase agreement after we spent 6+ weeks negotiating and after they asked me to forgo the $50,000 in rental income. I just could not believe they would do this and they told me I had no right to any lost income or to the deposit or any compensation, since the deposit was not yet transferred. I felt extremely taken advantage of and was given the run around for 6+ weeks. It was an emotional rollercoaster dealing with Pacaso and I would not recommend pursuing a deal with them unless you are a very desperate seller. After Pacaso pulled the plug on our signed deal, I felt disheartened. However, the week later, I decided to see what would happen if I put the property on the open market. Fortunately, I was able to sell the property for over 25% more than Pacaso signed to purchase it for. My assumption that I could get a higher price from Pacaso was wrong. All in all, it turned out to be a blessing in disguise that Pacaso broke up our marriage on the eve of our wedding date. I’m writing this review because I did hours of research on Pacaso and could not find many seller reviews, except the one on their website, which sounded very appealing. I’m hoping my review can help prepare other sellers who may consider dealing with Pacaso.