Mike C.
Customer service from the start to finish…
Customer service from start to finish was exceptional
Response from PacasoJun 25, 2024
Hi Mike, thanks for the feedback. We're glad to hear the team delivered a great experience!

Own the life you've earned, in the places you love, without the weight of owning it with Pacaso.Enjoy an effortless escape to the place you love, for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.Your home is cared for by a professional service team, ensuring it's always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.With Pacaso's seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.
Pacaso (pacaso.com) has 191 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Mike C.
Customer service from start to finish was exceptional
Response from PacasoJun 25, 2024
Hi Mike, thanks for the feedback. We're glad to hear the team delivered a great experience!
customer
The onboarding experience has been extremely smooth! Everyone is detailed orientated and love the personal questions that are sent to help you all get to know our family better. I've told all my friends about this!
Response from PacasoMay 30, 2024
We're thrilled to hear your onboarding has gone smoothly! Welcome to the Pacaso family, and we hope you enjoy your home for many years to come.
Maryann F.
An amazing experience buying our second home thru Pacso. They made it so easy and the process was painless. So excited to begin using our new Kiawah home!
Response from PacasoMay 2, 2024
Hi Maryann, thank you for the review! We're proud to hear our team delivered a great purchase experience. Cheers to many memories in your Pacaso!
Rob & L.
The team we worked with did a great job! Looking forward to enjoying our new Pacaso home!
Response from PacasoApr 29, 2024
Thanks, Rob and Lori! We hope you enjoy your Pacaso for many years to come.
customer
Great experience! Very friendly and helpful and answered all my numerous questions with patience! Very accommodating too! Thank you!
Response from PacasoApr 9, 2024
Thanks for the review! We're thrilled to hear that our team was able to help answer your questions. We hope you enjoy your home!
Rose
My husband and I own a quarter share of a Pacaso home in Palm Desert, and I can’t say enough positive things about our experience with Pacaso. We also own a timeshare in Palm Desert, which we enjoy, but the timeshare experience feels more corporate, less personal, not like the homey, feeling of our Pacaso home. All the timeshare units are the same, and there is no home manager and no storage space. Our Pacaso experience is so different! We have found the home manager, and management team to be incredibly responsive, and we have developed personal relationships with the team. The home truly feels like our own. When we walk in the home, it is perfectly clean and the furnishings are just spectacular. When we first saw our home it was jawdropping. On our first stay, we were thinking about buying another share, and our son asked us “ What are you waiting for?” We live on the East Coast, so being 1/4 owners is ideal for us, allowing us to maximize our stay. We have hosted our family and friends, and they are awestruck, finding their stay with us, relaxing and restorative, Noting that “this was the best sleep I’ve had in years”. Our Pacaso home has been absolutely wonderful. It’s completely worry free with everything taken care of. I’m so grateful.
Response from PacasoApr 2, 2024
Thank you for the great review, Rose! It's music to our ears to hear that the team has delivered an exceptional experience. Cheers to many more memories in your Pacaso!
Cindy
I think people are always really surprised when they come to our Pacaso. If you invite people, they will come, and they will want to come again and again. We love the high-end furnishings, finishes, outdoor area, pool, hot tub, fireplace, and dining table. It’s the whole package: comfortable elegance. We’ve made so many memories that we will keep forever.
Response from PacasoApr 1, 2024
Thanks for the review, Cindy! We love to hear that your home has become a place for your friends and family to make memories. We hope you enjoy your Pacaso for many years to come!
Tracy M.
I’ve spent a good deal of time trying to educate people on what Pacaso is all about, and they use the same word: no-brainer. Why wouldn’t everybody buy a Pacaso? We wanted to bring friends and family to a place where they could vacation too. The house is beautiful, and we have space for multiple groups. Our whole family sleeps very well when we’re at our Pacaso and we feel like our best selves when we are there. Plus, it’s nice to walk into the house and see things that I already have in my primary home. It makes our Pacaso feel that much more like home to us.
Response from PacasoFeb 15, 2024
Hi Tracy, thanks for the review! It's heartwarming to hear that you and your family love your second home away from home.