Clara
Did not pick us up at airport, worst customer service ever. DO NOT USE.
Do not use this company. We booked through Wizz air and the driver never showed up at the airport to pick us up. We waited for hours at the taxi stand, asked around, clearly looked to be in distress, no one. Had to get another taxi to the hotel. We arrived at the agreed time- all the details were in place as we’d booked with Wizz and our flight details were given to them. We contacted their complaints department which is less than useless. No empathy, no help, takes weeks to reply to emails and now they’ve stopped completely. The worst customer service I have ever received. They closed the case without notice by just asking the local partner who was supposed to pick us up if he was there- of course he’s gonna say that he was! I’ve tried taking the matter further but I doubt I get a refund. Worst lying, cheating company ever, DO NOT USE.



