Michal C.
This time I have decided to write a…
This time I have decided to write a review for the first time. This service is piece of rubish. I have placed an order for a shuttle service . When I have tried to organize a way back transfer from hotel to the airport they have only offered a 3pm bus but my flight was leaving at 4pm. They said if I am not intrested with this bus I must organize a transport on my own. After complaining to their Costumer service this is what I have received. Please do not use this company that just takes your money and do not care about your transfer times. Reply from their CS for my complain: We are sorry to hear your negative experiences using our service. We are working towards improving our customer experience and appreciate your feedback. You have booked a shared door-to-door service that transports several passengers at the same time, so your pick-up time will be determined by our local partner taking the other passengers into account. We are sorry that this time did not suit you, but this cannot be changed for this service. Please note, in this case refund is not possible. Thank you for understanding.



