Bank OZKReviews of ozk.com

Nothing works smoothly here. Long delays for basic banking processes. Frustrating.

I have to agree with many of the posts here and elsewhere. By far the worst over the phone customer service. One of the customer service agents i spoke with, „Stephanie“, who answered the phone „its a great day at BK OZK“, was especially corrosive refusing to connect me to her supervisor. She had to put me on lengthy holds for even minor questions, i suppose to get an answer. She left me furious and i called back 20 mins later and another agent picked up, helpful and courteous, I believe Cammie? and she connected me via email. The agents are neither trained nor empowered to handle customers. That is a sham.