A G.
Dysfunctional product. Inept customer service.
Update: The refund has been received. Unfortunate that a public review seems to have been necessary to simply return a product and receive my purchase money back. I still lost hundreds on installation and removal expenses. Dealing with Ozarke has been a pretty remarkable experience. I bought two LEGER MODERN SCONCE WALL LIGHTING SKU: 714651390587OZ, which are apparently made by Ozarke. Both lights malfunctioned, one from the moment it was installed and the other soon followed. The problem is Ozarke conveniently--for them--only accepts returns on uninstalled, unopened lights. Wrap your brain around that policy. They will accept returns--but only if you never opened the product. Obviously, we could not detect the malfunctions until we paid an electrician hundreds of dollars to install them and test them. And so we lost hundreds of dollars having these defective sconces installed and removed and now we have spent countless hours over the past 60 days struggling with that completely unreasonable return policy. Every customer service rep very politely assures us he/she will expedite this to "the team" and several days later we receive some email elucidating a new hoop to jump through. The latest is a demand that we produce video evidence of the malfunctions--despite the fact that we told them weeks ago that the sconces have long since been removed and carefully repacked in their original packaging. I would certainly not patronize this company again.