OzarkeReviews of ozarke.com

I would give this company a zero if I could. This has been the most awful online retail experience I've ever had. Placed my order on November 30, 2025. It's January 16, 2026 and I still don't have my order that totaled $2006. You know what I do have? A TON of excuses from these people with the estimated delivery date continuing to be pushed further and further out. I've emailed and made several phone calls without any luck. The website accepted my order and full payment with an email confirmation stating my order would be shipped out in 2-3 business days. After 2 weeks and no updates, I EMAILED THEM only to be told (without apology) that some of my items were not in stock. Was anyone going to notify me? So then the shipment date is pushed to December 30 (with my order date being 11/30). I called again last week only to receive more excuses. Then I'm told that it shipped via FedEx however, they didn't realize my shipping address was a PO Box and that FedEx won't deliver there. Don't you think a company would have their website set up properly to not accept a PO Box as a shipping address as other websites do? I told them that they had until 01/15/26 to get my order to me or I would cancel it through my bank, which I did today. I gave them one extra day. They told me on the phone yesterday that it would arrive by 01/15/26. Well, now on the evening of 01/16/26, I still don't have my order and there is no estimated delivery date available even though they claim they shipped it out on 01/08/26. They just keep telling me to wait. Meanwhile, they've had my $2006 for the last 48 days and have wasted so much of my time. There's nothing I need that badly to endure this gross lack of customer service or professionalism. No thanks. I can get these items from other companies like Residence Supply, Lumens, Housework, etc., and you should, too. Don't waste your time or money at Ozarke.

Aggressive cancel/return policies imo. Google product also for best price

Right at the top of their website, it says in large letters- "All Orders Ship Next Business Day From Houston, Texas". I don't know how these companies get away with blatant deception like this. My order took over 3 weeks to ship, finally shipping from China. I had to email multiple times to see if it was ever even going to ship. If I hadn't continued following up, who knows if they would have even shipped it? Ozarke is just another dropshipping site, shipping orders from China, and plastering their website with lies to make it look like a legitimate US company. Guaranteed all the 5-star reviews you see here are fake as well.

Writing this review because I paid almost 2k for a table that simply never arrived. Good luck with customer service; it gets you nowhere. They'll refer your problem to another "team" or another "department," promise you a resolution within 24-48 hours, and then the resolution will be "hey, still no update." I receive 40 emails a day from their sales team, their Instagram is flooded with funny reels, clearly their marketing team is working overtime, but fulfilling your actual order seems to be the last priority. I've even reached out to the company's CEO to see if he has any pull...a week later and still nothing. Do not order from here unless you enjoy speaking to useless customer service employees every day.

Terrible. They sent a lamp missing pieces then instead of facilitating the return/replacement, they kept asking for forms to fills and other tedious things. Even after I sent multiple pictures to show the issue. Additionally, they got my address wrong 3 times. Canceling/rescheduling the shipment multiple times. Took one month to have what I paid for. Not the smartest people working there. The product is extremely cheap and overpriced.

The absolute worst company i have ever dealt with. I ordered a sample board(most place send the free) for $13.50. Was told it ships in 2 to 3 days. Since I ordered it...I received a different one from another company, ordered $10,000 of product from them, received it, in stalled it, and enjoyed it for 2 weeks......BEFORE OZARKE MANAGED TO GET ME SAME BOARD!!!! Order confirmation 2/21....received 4/16!!!

Terrible company. I ordered the "Ray of Light Pendant" from ozarke- paid $800 for the fixture and bought the warranty as well. I hired someone to install the fixture. Maybe 2 months after installation, one entire side of the LED light started flickering and stopped working the next day. I got in touch with customer service asking for a refund for their faulty product. They refused to refund my money because the pendant was outside of the return window and asked to use the warranty to replace it. I didn't agree with this because they sent my a faulty product that stopped working and were asking me to use the warranty instead of doing the right thing which is to replace the fixture or give my money back. I expressed frustration and because of their mistake I now have to hire someone to come install the fixture. After going back and forth with Norie, who was on my case, they told me they'd send me a replacement fixture. They offered to return the fixture and give me store credit- which I have no use for because I am not interested in any of their other products and dont want $800 or more of my money stuck with them. I was not happy about this because of the way they handled the case and how long they took. I didn't want to give them any of my business or work with them anymore. I waited months for a replacement fixture and it finally arrived. When I opened the box, i noticed that THE REPLACEMENT THEY SENT ME, AFTER MAKING ME WAIT FOR SO LONG, WAS THE WRONG SIZE!!!! They sent me the small fixture which is cheaper than the one I ordered!! NOT ONLY WAS IT THE WRONG SIZE, THIS FIXTURE WAS NOT MANUFACTURED PROPERLY AND HAS PARTS OF THE FIXTURE THAT ARE OVERLAPPING IN AREAS WHERE THEY SHOULD NOT BE. I was so upset that after making me wait for so long, AFTER PROMISING ME THAT THEY WOULD HANDLE MY CASE since THEY REFUSED TO REFUND MY MONEY that they STILL SENT ME THE WRONG ITEM!!! HOW? I reached out to them again. Asking for a refund again because at this point, its too much. The first time, I had gone along with what they wanted wanted me to do by agreeing to take a replacement. At this point, I have no desire to have any of their products in my house. And again, when I report the problem, they refuse a refund even though THIS IS THEIR FAULT AGAIN!!! They refuse to refund my money. They didn't believe me that the product was wrong and asked me for pictures- adding more work to my plate for their mistakes. And on top of that, they want me to now sent the wrong fixture back- adding more work to my plate to carry a giant box to the shipping store. This company does not care if you paid for installation, if you've been waiting months, and how frustrating it is to take the old fixture off, put a new one on. They don't care that because of their mistake I now have to take a giant box to the UPS store. They don't care about the customer, they just want you to make the initial payment and you're stuck with their crappy service and products. My sincere advice to everyone is to not buy from Ozarke. You'd think that if a customer bought the most expensive fixture on their website, that it would actually work. NO. Their products are POORLY MADE, AND STOP WORKING VERY FAST.

I would give Ozarke Lighting a zero if I could have. The worst company I have ever purchased from. They took forever to ship the product then we receive a couple pieces with no crystals or lights. They do not do phone calls only online. Then they ship pieces and the color of the frames is not the color you see. They refuse to give us our money back. We have spent over four months and 20 pages of emails with them. They are liars and thieves. They say they know we should receive a refund but their manufacture does not agree. We did not purchase from their manufacture we purchased from Ozarke company. I do not do reviews unless I am really done and felt taken. So you can take my advice and not shop here and the United States government should not allow them to do business and rip off hard working Americans!