OystercoolerReviews of oystercooler.com

Ok update as at 19.07.23. It’s been delivered, looks as good as promised, well packaged and bigger than expected (I guess the comparisons are against larger cool boxes than I am used to). Suffice to say it seems big enough. Mechanisms are slick. Delivery has been profoundly confusing - a DPD issue. They never knew where it was in the system. two very confusing calls that blamed it first on border controls and subsequently on Oyster. I got 24hrs notice email that wasn’t reflected in my online DPD account. 15/7/2023 One month since ordering and it appears that the order has finally been sent to DPD but it has now spent several days there with no sign of progress, or that the cooler is actually on its way. I did get feedback from customer services but they provided generic replies, twice about shipment to the US even though my order is to Switzerland. Following a response, they then became a bit more concrete but were at least a week later than promised in getting it to shipping. The reality is though, that customer relations are providing promises that are not connected to the reality on the ground. I suspect they are being given poor or no information. So that’s where we stand now. One month on, in limbo with no information from DPD on an order that is lit yet being processed and the summer fully underway with the summer holidays, for which it was ordered, rapidly approaching… Will keep you updated.