W. M.
I ordered something from them on March…
I ordered something from them on March 25 and didn't get it until April 12th (Friday). Tracking it, it looked like it sat in their I had changed my mind about it so sent it back and it was back to them in three days (Wednesday). There is also a 25% "restocking" fee. The only contact I had with them was when I sent it back and gave them a bad review. Otherwise, I didn't see where you could contact them on their site (it may be there somewhere).
Response from OxygenPlus ConcentratorsApr 22, 2019
Ma'am I am sorry you are unhappy with your transaction, but I feel the need to set the record straight. Your order was actually placed after business hours on Thursday 3-28-19. It was processed on Friday 3-29-19, and the order was shipped within 3 business days, as we promise on our website. All orders generally ship in 2-3 business days, and we kept to this promise. What you do not disclose in your review is that in fact, FedEx tried to deliver this package multiple times on 04-08-19 and 04-09-19 and you were not available to sign for the package, and ultimately refused it. We offered to resend the package to you, but your reply email stated "Please don't resend it. I got hurt really bad and need to take a change of course with my health" Proof is with the FedEx tracking number 786363565454 As per our rules and guidelines that you are required to read and agree to before placing a purchase, refusing a package after shipment will always have the order cancellation policy applied to it. Our phone number and email are not only prominently displayed at the very top of our webpage, they are also listed on the order guidelines page you were required to read and agree to before you can place an order, and all of our information is also included in both of the order confirmation emails we send to you. Our contact info is also listed at the bottom of our webpages, AND on the invoice we sent you. There is no excuse to say you cannot contact us. Also, you never returned our phone call to your office on 04-08-19 about this refused package either.