carrie C.
Everything was finally refunded
If I could give zero stars I would have. I had digestive issues with primeadine original. I ordered 5 bottles. I returned 4 unopened bottles after having these issues. But they only refunded 3 bottles. I have been trying for over a month to get the refund for the 4th bottle They don’t guarantee their products as I was only permitted to return unopened bottles. I have contacted Leslie Kay in customer service several times and sent at least 10 emails without any response in solving this problem. It is rhe worst customer service I have ever experienced. Please DO NOT order from this company unless you know you already have no issues with their products.
Response from Oxford HealthspanFeb 17, 2026
Dear Carrie, We’re truly sorry that you felt unheard during this process and that Primeadine Original did not work well for you. Digestive sensitivities can vary from person to person, and we completely understand how frustrating it is when a product doesn’t agree with you. We’d also like to clarify what happened with the refund timing. Your original return request was submitted for one bottle. When additional bottles were later returned, our customer service team needed confirmation from the warehouse that four unopened bottles had been received before issuing the corresponding refund. That confirmation took longer than expected, which is why there was a delay in resolving the matter. We understand how that wait may have felt on your end, and we’re sorry for the frustration it caused. As outlined in our return policy, we are able to refund unopened bottles within the stated return window. Three bottles were refunded promptly once processed, and the remaining bottle was addressed once warehouse verification was completed. We regret that this experience did not meet your expectations and that Primeadine was not the right fit for you. We sincerely wish you the very best in finding a solution that works comfortably for your needs. Kind regards, The Primeadine Team