Hello Samuel
We tried to reach you two times but couldn't hear from you.
You can choose either replacing it or refunding it
Please send the package to the address below. Make sure to including a note with your order number and request for a refund/exchange. Once the item arrives in unused condition, we will issue full refund/send new one immediately. Please notify us
Oxa Leather 37A Orchard St, Elmwood Park, NJ 07407
Best Regards,
William
Oxa Leather
MG
Michael G.
I asked for refund and didn’t get it
I asked for refund and didn’t get it. I’ll be sending your product back because it shouldn’t take 4 weeks to get my wallet especially when I paid $65 for something that usually costs $15-20! I’m done with your company and will never use it again.
Response from Oxa LeatherJun 22, 2022
We are sorry for the inconvenience. It seems like you got refunded in our system and if you had any troubles with it please feel free to ask further questions. We will reach you via email meanwhile please feel free to contact us anytime:
Phone: +1 888 859 1168
Email: [email protected]
Website: www.oxaleather.com
Cheers,
Ramona
OXA Leather Customer Care
SM
Stephen M.
We received an incorrect size case
We received an incorrect size case. While the quality looked good the size was incorrect. Needed a case for iPhone XS and received XSM. We emailed back requesting instructions on how to return it to exchange for correct size, and after several weeks and two requests no response. Could not find any numbers to call on the website so returned by UPS with a letter of explanation and request for an exchange - and have still heard nothing back. Nice product but so far poor customer service.
Response from Oxa LeatherJun 22, 2022
We are sorry for the inconvenience. Since you ordered a personalized product we couldn't change it. So, we offered you a discount.
Phone: +1 888 859 1168
Email: [email protected]
Website: www.oxaleather.com
Best Regards,
Ramona
OXA Leather Customer Care
DG
Douglas G.
Haven’t ReCEIVED order YET!!!
Haven’t ReCEIVED order YET!!!
Response from Oxa LeatherMar 7, 2022
Hello Douglas,
We shared your order tracking information of your shipment, and it seems it will be delivered today.
We are trying our best to keep our customers satisfied, and answer their requests. Thank you
Best Regards,
William
OXA Leather
oxaleather.com
CG
Craig G.
A Puzzling Process
I ordered a watch band and received a notification that the band had shipped, but when I clicked on the supplied shipping link, the USPS said that the label had been created and they were waiting for the package. I waited a little over a week and the that status never changed. When I contacted Oxa, I was told that it was the post office's mistake and that another band would be shipped to me immediately. Again, received shipping notification, but when I clicked on the link, again I was told that a shipping label had been created, and they were waiting on the package. I waited almost another week while that status remained unchanged AGAIN. So I contacted Oxa and said I wanted a refund. To their credit, Oxa immediately refunded my money, but the entire process was very puzzling. Like, does Oxa really want to sell their product? Or maybe they're just some cover business for their silent owners to squirrel away dirty money to hide from the IRS.
Response from Oxa LeatherJun 22, 2022
Please accept our sincere apologies for this, there has been a miscommunication within our office. We have credited you the amount as promised. We hope you can feel confident to deal with us again and promise better communication in the future.
Best Regards,
Ramona
OXA Leather Customer Care
RP
Ryan P.
11 days and it’s only shipped 31 miles…
11 days and it’s only shipped 31 miles around New York. Only 2000+ miles to go.
Response from Oxa LeatherApr 20, 2022
Hello Ryan,
Please accept our sincere apologies for this. We are sorry for the inconvenience, It took roughly two weeks until you could get your order. Even we couldn't do anything directly to the shipments we want to make it up for you. We will reach you via email meanwhile please feel free to contact us anytime:
Email: [email protected]
Website: www.oxaleather.com
Kind Regards,
William
OXA Leather Customer Care
JM
Jennifer M L.
I have never received the product.
I have never received the product.
Response from Oxa LeatherFeb 12, 2022
Hello Jennifer,
Usps apparently lost your order. We are going to send you another one right away! :) Thank you so much for the notice.
Have a wonderful day! :)
SJ
Stephen J M.
It will be going on two weeks since I…
It will be going on two weeks since I ordered and paid for express shipping on my order # 216032 . I tried using the tracking number but the it says that the tracking number is not valid and now I have no way of knowing if in fact the order even exists and I have no one to talk to .Could you please give me an answer ?
Response from Oxa LeatherJan 31, 2022
Hi Stephen, thanks for reaching out. Your case has been immediately shipped right after you placed your order, which was 23rd of January. International orders usually takes 7 working days. Upon checking, the product has already arrived to Canada yesterday, and I believe it will be with you in 2 days. You can track your shipment from the link below:
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=LX691925509US
If you have further questions, please feel free to call our Toll-free number, if it is out of our working hours please leave us a message with your phone number. We will get back to you in 24 hours!
By the way, we believe you will love your phone case once you receive, it will worth the wait :)
Ashley,
Oxa Leather
