owayo custom sports USAReviews of owayo.com

Response from owayo custom sports USAJun 24, 2025

Lieber Kunde, es tut uns sehr leid, dass es bei Ihrer letzten Bestellung zu solchen Kommunikationsproblemen gekommen ist. Wie Sie selbst schreiben, arbeiten wir schon seit einigen Jahren zusammen und es hat immer gut geklappt. In unserem Archiv haben wir gesehen, dass die erste Bestellung vor acht Jahren getätigt wurde. Normalerweise funktioniert die Kommunikation mit unseren Kunden sehr gut und Antworten erfolgen sehr schnell. Wir würden uns freuen, wenn wir Ihnen noch einmal zeigen dürften, dass wir auch Ihre aktuelle Bestellung schnell und zuverlässig verarbeiten können. Ein Mitarbeiter von uns wird sich mit Vorschlägen bei Ihnen melden.

Response from owayo custom sports USAAug 19, 2024

Dear Rayant, Thank you for your feedback. You requested seven size samples from us in February 2024 to check the sizes and quality. Our employee asked you to confirm your address and telephone number before we sent the samples and informed you of the costs for the return postage. The samples are normally available for 14 days. You confirmed the address - unfortunately our colleague overlooked the information that you wanted to confirm the sample dispatch the next day and sent the samples out. Unfortunately, even our employees make mistakes from time to time. The samples have now been with you for 6 months. We also extend samples without any problems and without charges. It would have been nice if you had simply pointed out after the 14 days that you had not actually confirmed the sample shipment and therefore did not want to bear the costs for the return shipment. We would have provided a quick solution, as the fault ultimately lay with us. We will get in touch with you. Yours sincerely, owayo custom sports

Response from owayo custom sports USAJan 10, 2024

Update: We have replaced the shirts for you and hope that your order has now been successfully completed. We wish you lots of fun with the new shirts! Best wishes, owayo custom sports As we have already replied to your team colleagues: Dear Shoboyo, Thank you very much for your feedback. We have checked your case again and have been able to figure out what caused the problem. A rare error occurred in our system during the data transfer of the order. As a result, you were sent a control design and a roster list, which you approved for printing and which was then printed accordingly. We would ask you to check your control data (design and roster list) carefully in future, as these are crucial for production. However, as the original error lies with us, we would be happy to replace your jerseys including the missing text at our expense. We apologize for the inconvenience caused and hope that this is a satisfactory solution for you. Yours sincerely, owayo custom sports

Response from owayo custom sports USAJan 10, 2024

Update: We have replaced the shirts for you and hope that your order has now been successfully completed. We wish you lots of fun with the new shirts! Best wishes, owayo custom sports Dear customer, Thank you very much for your feedback. We have checked your case again and have been able to figure out what caused the problem. A rare error occurred in our system during the data transfer of the order. As a result, you were sent a control design and a roster list, which you approved for printing and which was then printed accordingly. We would ask you to check your control data (design and roster list) carefully in future, as these are crucial for production. However, as the original error lies with us, we would be happy to replace your jerseys including the missing text at our expense. We apologize for the inconvenience caused and hope that this is a satisfactory solution for you. Yours sincerely, owayo custom sports

Response from owayo custom sports USAJan 10, 2024

Update: We have replaced the shirts for you and hope that your order has now been successfully completed. We wish you lots of fun with the new shirts! Best wishes, owayo custom sports As we have already replied to your team colleagues: Dear Adrien, Thank you very much for your feedback. We have checked your case again and have been able to figure out what caused the problem. A rare error occurred in our system during the data transfer of the order. As a result, you were sent a control design and a roster list, which you approved for printing and which was then printed accordingly. We would ask you to check your control data (design and roster list) carefully in future, as these are crucial for production. However, as the original error lies with us, we would be happy to replace your jerseys including the missing text at our expense. We apologize for the inconvenience caused and hope that this is a satisfactory solution for you. Yours sincerely, owayo custom sports

Response from owayo custom sports USAJan 16, 2024

Dear customer, Thank you for your feedback. We apologize for the delay in responding - it took us a while to be able to match your feedback to an order. You ordered two shirts, but only provided a name for one shirt. We now understand that you wanted the name on both shirts, but unfortunately the order was not placed that way. As you have chosen the Speed Designcheck option, you will receive an order overview with a list of texts to be printed while the order goes straight into production. However, you should contact us immediately if anything is missing/noticeable so that we can pull it out of production if necessary. Unfortunately, our printing process does not allow for printing retrospectively, otherwise we would do this. We generally recommend the design check option, where you will be sent a 360° view of the design and a list of tes for approval. As we always want to accommodate our customers, even if we have simply produced exactly what you ordered, we have offered you 20% off a repeat order. We wish you all the best. Best regards, owayo custom sports