OvviReviews of ovvihq.com

The equipment was not installed by the vendor as agreed. Was told to fine my own IT installers. Gary said he was too busy. System could not handle any volume. Crashed daily for 30 days when we sent all the equipment back. They kept all the money, and then kept all the equipment. Just did not care that they almost put us out of business. Do not use them. We changed banks and got us set up with Clover. Works great. I called and asked where my refund check was and they said they would get back to me. It's been a month. Just wrong. We did not get all the equipment used. Gary forgot to license the equipment in order to get to start.

Lets start with they have resellers reel you into a leasing agreement. To this date it has cost me over $7,000 for a system that was only used for the 1st 6 months of the "contract" the POS system ALWAYS had issues with not being able to function correctly. They blamed the internet provider, had me change providers (lost money there) same issues. We got to the point where we just stopped using the POS because we would have our customers waiting for the issues to get resolved or the system to get update. When we tried to return all the equipment they told us we were stuck with a 5 year contract. Now we are trying to give back this equipment because we our lease is over and they gave me a number that is disconnected. What a joke.

I don’t know how to start but they are the worst pos in the whole world. I’ve stuck with them for the past two years and it cost me money, my health and loss my customers. They don’t know anything when I said anything I mean nothing at all. I been having the same issue for the last two years even if I did everything they asked me to do. Changing credit card processor twice, changing pin pad twice and changing internet provider but I still have the same issue with my credit card machine. I have to call them maybe ten times a day to fix and run credit card transactions. There is a communication error every time when I try to do cc transactions and they couldn’t give me any solution. The only thing I was told is the problem is my internet provider. And I changed my internet provider but still the same issue. Even we had a conference call between me, internet provider and ovvi but no solution. Then I was told the problem is the credit card processor and I changed that too and cost me $500 termination fee but still have the same issue. And again we had a conference call between ovvi and credit card processor and they were told there was no problem. Even the internet provider company suggested to do something at their end but they didn’t do anything to solve this issue. Because of this I’m losing customers and income but still they charge me every month for the crappy service. The one thing it makes me confused is they blame the internet provider and credit card processor for the issue that I have but they are the only person to fix it temporarily. If I have internet problem there is no way I can call ovvi to fix that even if I do, there is no way they can be able to fix the internet problem because they are completely two different companies and ovvi can’t fix internet problem and as well internet provider can’t fix ovvis problem. So please please stay away from those people. It’s like living in hell for the last two years. The only thing they can do is blaming others instead of fixing their issues. I had a chance to talk to the ex employee from ovvi and I was told the reason they left ovvi was with the same issue. They were told to say the problem is not with ovvi but with internet provider or credit card processor. They even blame their own partner credit card processor. You can imagine how it looks like working with Ovvi for the last two years. So people open your eyes and do your own research. Please don’t switch or start with ovvi. It’s better to do business with out accepting credit card instade of working with ovvi. Not even they give you to use it free. It’s not worth it. Think about your health. Trust me I start taking blood pressure medicine after I got Ovvi. I will update you guys what they will do with the problem I’ve been having for the last two hell years.

The worst restaurant POS experience I have had in 20 years of owning restaurants. 2 weeks into using this system at a full service restaurant and it continues to crash 10-15 times per shift. Support has know about this issue and it has not been resolved. Please save yourself the headache and go with another POS provider.

OVVI may be good for large corporations but if you are a small company I suggest you stay away from them. I've been using there equipment for 35 days and have to call tech support for 35 days, 3 times a day. Not with new issues but the same ones. Mow and Paw companies run like hell away from them.

We replaced our POS with OVVI Unfortunately we were not informed that the system does not automatically batch credit cards if you are using the cloud-based system. This caused a large backlog of credit card charges and of course no revenue for the business. The card processor for the company is absolutely unresponsive and will not return calls. It forced us to use a secondary system and we have lost the ability to track sales.

They sold me a POS system to be suitable for a retail store. After charging me PST and GST for Ontario Canada sales tax I was asked to pay for custom duty when it was shipped from Texas, US. They never paid me back for the cost of customs duty. After a couple of weeks, I realized their software for Canadian use is not practical and many functionalities are missing for the Canadian Version. Lastly, I decided to return it back. They kept me waiting for three weeks to issue an RMA. After complaining many times someone emailed me and told me that I can mail the items to the address of the sender in the Ontario department at my own expense and they will return the cost of shipment when they got the POS in their hand. When they received it I had another challenge to get my whole money back which is about C$1450.00. Still, I am waiting to get my money back and still they are trying to buy time by saying forwarded your letter to accounting and blaming Quickbooks has a problem issuing a return. It is over four months that I am still waiting and waiting to get my money back. Do you as a reader don't you consider this kind of behaviour from a company so-called OVVI can be a kind of fraud? I have not seen this company be as a member of BBB. I will search and see if it is.

They where quick to sell me a system and change my merchant services that I was extremely happy with and they said they cant sell me a system with out merchant. I went to find out that was a lie. I called all day and try to resolve an issue with there reporting and how things get reported that where incorrect. I then went to review my account and seen that over three thousand dollars where missing and the financial manager Debra stated she would get back to me and lied the whole time. Adam the sales representative lied the whole time and stated that the company is very big on morals and wanted do everything right and stated he was there but once the sale was over he was done. They tried to sneak things in on contracts and lie to get what they want. Once a problem happens management don't want to solve any thing they just want do hope everything goes away. I WILL BE GETTING WITH MY ATTORNEY FOR FALSE ADVARTISING AND MISS LEADING A CONSUMER TO BELIEVE SOMETHING TO MAKE A SALE.