overstockArt.comA leading online art gallery, offering real oil painting, ceramic art tiles, hand crafted mirrors and other premium decor to discerning decorators worldwide.
overstockArt.com (overstockart.com) has 149 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Michael S.
Mike S. Ordered a special order painting in mid January, painting was never delivered. I have tried to contact them several times via email with no reply. So unfortunate since I have ordered and received some beautiful artwork from them.. This is an update, wrote this same review on their website, it was deleted, so unfortunate.
Otny
Endless spam emails.
Response from overstockArt.comMay 9, 2024
Thank you for the feedback
customer
I was told when I called about the artwork I purchased that it would have a rough texture and look like oil paint was on the canvas. I opened it today and it is perfectly smooth and looks like just a copy. I'm really disappointed since I told the person I spoke with that I wouldn't buy it if it didn't look like a real oil painting with the thickness of the paint. He assured me several times that that's what it would look like. Even your authenticity card that came with the painting States oil paint on canvas and it definitely doesn't look that way!
Response from overstockArt.comJan 9, 2024
Dear customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced with your recent purchase of the hand-painted oil painting, "Flaming June," originally created by Lord Frederic Leighton. Upon reviewing your order, we understand that the artist's technique may differ from the textured style associated with artists like Van Gogh. We genuinely regret any mismatched expectations and want to ensure your satisfaction. Our customer care department is ready to assist you promptly. Please reach out to us at 1-866-686-1888, and we will be more than happy to facilitate an exchange or return to address your concerns. Once again, we appreciate your valuable feedback, and we look forward to the opportunity to make things right. Best regards, Amitai of the Customer Support Team
Guest
It was much darker than the picture - one side almost solid black. I loved the picture as shown on line, but I can’t use this one.
Response from overstockArt.comOct 2, 2023
We will have the customer service manager reach out about the issue
Michelle M.
I spent several thousand dollars on two different orders of paintings in January. I received most of the paintings fairly quickly, but never received an “order shipped” notice, like I would get from any other company. That said, most of my paintings showed up within a couple of weeks. However, I received a list of my orders with “BO” written next to some of them. I assume that means “backordered.” Fast forward to June, I emailed them twice to inquire about my backordered paintings. No one ever emailed me back or called me, and the rest of the paintings were just magically sent to me within a few days. First of all, I shouldn’t have had to look for my order. The backordered paintings were clearly just sitting there for who knows how long. Secondly, they have a great product and concept, but REALLY need to improve their customer service. An order confirmation should be sent at the time of the order, and then a shipping notice, like EVERY OTHER COMPANY does that sells a product online. Lastly, customer service should at least RESPOND to inquiries. Overstockart.com, please don’t respond to this review stating that you have “award-winning customer service,” whatever that means. You don’t. Just improve it. Ask your team to communicate and respond to orders and inquiries.
Response from overstockArt.comDec 8, 2022
Thank you for your feedback
Richard S.
I just received a 50% refund for a painting I returned...why not 100%?!
Delores T.
Wasted money on a LivingSocial coupon that I never used because overstockArt had their own deals that bested LS. Communication with overstock has been poor and frustrating for the most part and my credit card was charged immediately; I still do not have the product. They should not have charged my account until the product was delivered! Now, I don't need or want another picture and will lose a $50 coupon with LivingSocial in the next few weeks.
Russell G.
still havent received what i ordered 2 months ago!!!
