Overstock.comReviews of overstock.com

NOT THE COMPANY IT ONCE WAS! I recently purchased a mirror that ended up being sent to the wrong address because of a system error. Even though I notified overstock of the address glitch within several hours of placing the order, a customer service agent told me she could not change the address label. I then requested a cancellation of the order. Three days later, I received an email stating the item had shipped. The following day, the item was delivered to an incorrect address, which is in a completely different state. This order was shipped three days after I placed it. Overstock refused to do anything about this situation. A customer service agent told me as far as they were concerned, they completed the order as it was sent to the address I put on the shipping label. Even though I explained numerous times I put my current physical address on the label, and the system switched it, the agent said there was nothing that could be done. So I was expected to take the $200 hit or I could pay $130 to have FedEx pick the item up and return it to overstock.com I used to love overstock.com. I started buying from them back in 2000, very shortly after they became a company, and I have ordered thousands of dollars of merchandise over the years. Even though it has been a few years since I placed any orders through overstock.com, I expected similar service to what I had received with previous orders. I did not get this. Because of the specific details of what has happened with my recent order, I I will NEVER purchase anything from overstock.com again.

I ordered a recliner for my 5 year-old. Took the day off work to make sure I was home for the delivery. The day goes by and I happen to check my email and it says the chair was delivered. I live in a secure building so I knew they had left the box outside without buzzing my unit. Sure enough, there was a picture of the box left outside the building as "proof of delivery." I go to retrieve it and it's nowhere to be found. The package had been sitting out there for hours. I called and called and kept getting the runaround. I emailed and got no response. How is it a successful delivery when you don't even bother to knock or ring a bell to a complex? How is that acceptable? I'm still waiting on a response from these people. It's been months.

Buyer be aware!!!! Their return policy is unjust and unfair. Over the years I've placed several orders with Overstock.com without a problem, no returns. For the first time an return was necessary, they gouged me with 20% deduction from refund. I no longer want to do business with Overstock.com or any of it's affiliates'.

DO NOT order from this company!!! Overstock used to be a good company, but no longer. I ordered a rug that was so cheap(didn't look anything like the picture) and they are charging $25 to return it. From now on I will order from AMAZON.

Fast processing and friendly customer service during return.

I ordered a pair of shoes as a Christmas gift, they sent me two left shoes! I have never ordered from them since that time. Would not recommend. They need to check their merchandise before shipping it.

I was scamed by overstock,com I ordered something and never received it and when I called them gave them the order # and they said they see it a d that the order number was a scam I needed to contact my bank but I ordered it from there website

I ordered two Ben Sherman shirts for my husband for Christmas. He has one in XL he loves so I thought I would add some new colors to his closet. I ordered an XL and despite being slim fit, it fit like a giant wide bag on him (sleeve length was correct so could not have sized down). It was also much poorer quality than his other Ben Sherman- I believe the shirts Overstock sell are a discount/less quality fabric than ordering from the actual Ben Sherman store. When I went to initiate a return the shirt I was charged a $10 shipping fee PER SHIRT despite them arriving in the same package. I called Customer Service about this and was told there was nothing they could do because I had already initiated the return. So moral of the story is: shirt was of cheap quality, fit poorly, and returns were made difficult and expensive. I definitely won't be buying from Overstock in the future. (one final kicker- I paid $37 a shirt and I see they are now mysteriously $20 a piece).