DENISE Y.
Lack of customer support
Perhaps train your customer "care" agents/staff to be honest, helpful & constructive. Please read through chat history to gain more info. Horrible lack of support & honesty. Order cancelled 24 minutes after placing it, but they refused to cancel the order, saying it was too far along. Really, because it's been a week and the order has not left the warehouse, all I have been fed are lies.
Response from Overstock.comAug 30, 2026
We appreciate you sharing your experience and feedback regarding your recent order and interaction with our team. We are concerned to hear about the difficulties you encountered with the cancellation process and the lack of clarity regarding your order's status. We are reviewing your chat history to understand the situation better. We are committed to ensuring our customers receive honest and helpful assistance. To provide further assistance, we have contacted you at your email address.