Overstock.comReviews of overstock.com

Delivery was fast and rug looks great in my family room!

Color was way off from what It looked like online. The rug was not yarn that was dyed. The color was printed on a white rug.

Delivery on time, product was perfect and was a reasonable price.

The best part was the clear English directions with illustrations. All the pieces we needed were in the boxes. The bed was assembled without frustration. I will also mention that the shipment was carefully packed. The screws, etc. were in orange boxes that made them easy to find.

Customer service representative was polite and fixed what I thought was wrong

Received my item in a timely manner and was glad to see the notebook also came with the disk cover.

Was easy to order. Was packaged well for shipping. Had a good price for the quality. The product came as advertised. Happy with service.

This is a terrible company to deal with. You cannot cancel an order online because of computer glitches (according to the Customer Service supervisor) within the required 1 hour time frame if you place your order during non-business hours. As a result, the order I placed shortly after their business hours supposedly shipped in the middle of the night, and I am now being told that I have to pay a restocking/return postage fee. The supervisor I spoke with said that was their policy, and that there was nothing that he could do about that. When I asked for proof that my order had been shipped, half a day went by before I finally received an email saying that my order had just shipped. I decided to contact PayPal who I paid the order through and because of their moneyback guarantee, they advised me that I will be getting back all of my money, including the restocking/return postage fee. Buyer beware! This is a terrible company to do business with! I will never purchase another thing from them based on this transaction. UPDATE: I called UPS and was able to get an ETA of the delivery. I made sure I was here during that timeframe, and refused the package stating that I had canceled the order. As a result, the delivery did not happen. UPS will be shipping it directly back to the sender. Incidentally, the weight was 92 lbs. And, as a reminder, PayPal will not be allowing them to collect shipping fees because PayPal has a full money back guarantee.