Brenda W.
Easy to navigate and order
Easy to navigate and order
Response from Overstock.comSep 18, 2026
We're so glad to hear that you found our navigation easy and your ordering experience smooth. We truly appreciate your positive feedback!
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Brenda W.
Easy to navigate and order
Response from Overstock.comSep 18, 2026
We're so glad to hear that you found our navigation easy and your ordering experience smooth. We truly appreciate your positive feedback!
customer
Still haven’t shipped my order!
Response from Overstock.comSep 22, 2026
We are very sorry to hear of the concern with your shipping status. We have reviewed your order and Fed Ex marked your ladder as delivered on 09/17.
chris
A third party vendor sent a rug which was not only damp but reeked of mildew. When I called to return it , I was told to wrap it back up. As a senior, this was not easy as the rug was an 8 x 10 ft HEAVY rug.
Response from Overstock.comOct 4, 2026
Thank you for taking the time to share your feedback. We appreciate you bringing this issue to our attention. We are glad to confirm that we were able to arrange a pickup and a full refund for you.
Brenda
Long Bolts you sent were not correct. We had to purchase them at a store so we could put the loveseats together.
Response from Overstock.comSep 18, 2026
Thank you for your feedback. To provide further assistance, we have contacted you at your email address.
customer
Package was not delivered to my apt i retreived it from the front door.....it was left in front of the outside door where it would have been stolen...the sighn says ring the d apt bell for cc deliveries..
Response from Overstock.comSep 22, 2026
We are very sorry to hear about the delivery issue you experienced. We understand your frustration. We recommend checking with your apartment's receiving office if applicable. If the package is still not found we can be reached at [email protected].
customer
The process was easy from start to finish.
Response from Overstock.comSep 20, 2026
We're so glad to hear that your experience with us was easy from beginning to end! We truly appreciate your positive feedback.
Cheryl W.
They have made it virtually impossible to cancel an order. I called less than 2-hours after palcing the order and they said it was too late as processing and shipping were already in progress. This was of course untrue, and now nearly 2 weeks later the item has still not even shipped. Repeated calls to customer service have been unsuccessful, with the best they could offer over the phone was to "escalate" the matter at the warehouse to try and cancel. Worst customer service ever!!!!! I only gave them 2 stars instead of 1 because the agents on the phone, while entirely unhelpful were at least polite.
Response from Overstock.comOct 4, 2026
Thank you for taking the time to share your feedback with us. We take your comments regarding our cancellation process and warehouse communication very seriously. We are glad to confirm we were able to cancel your recent order as requested.
customer C.
Front start to finish it was a smooth process. I am very happy with the quality.
Response from Overstock.comSep 20, 2026
We are so happy to hear that you found the process smooth from beginning to end and that you are very pleased with the quality! Thank you for your wonderful feedback.