IBor
Phenomenal Support & Easy Resolution! My order was mistakenly delivered by…
My order was mistakenly delivered by the carrier to the wrong address in an entirely different state. I contacted Overstock Customer Service, and the support was truly exceptional. The representative took immediate ownership of the situation, looked up the stock, and arranged a replacement to be sent out right away while they handled the carrier error on their end. It is incredibly refreshing to see a company empower its employees to make fast, customer-first decisions. Thank you, Overstock, for a seamless experience—and for the wonderful confetti touch in the shipments! Highly recommend!
Response from Overstock.comOct 24, 2026
We are happy to hear that your experience turned out so well after the initial delivery mishap. It is always our goal to ensure that any shipping errors made by carriers are corrected swiftly and without causing unnecessary stress to our customers. We believe in giving our team members the authority to resolve these issues immediately, and we are glad that our representative was able to secure a replacement shipment for you right away. Hearing that you appreciated the special decorative details included in our packaging brings a smile to our faces. We are grateful that you took the time to share this positive feedback about our service standards and the efficiency of our support team. Thank you for recommending us, and we look forward to providing you with more seamless and pleasant shopping experiences in the future.


