Overnight GlassesReviews of overnightglasses.com

Response from Overnight GlassesApr 24, 2026

Hello, Thank you for sharing your experience, and we sincerely apologize for the delay you encountered. We understand how important it is to receive your glasses within the expected timeframe—especially when rush processing and overnight shipping are selected. We previously reached out to gather more details, but did not receive a response, and we were unable to locate your order without additional information. If you are still open to resolving this, please email us with your order number. We would be happy to offer a refund of the rush processing fee. Additionally, we can provide a remake of your lenses with an upgraded lens material at no extra cost. We appreciate the opportunity to make this right and look forward to assisting you. Sincerely, Overnight Glasses Support

Response from Overnight GlassesMar 31, 2026

Hello Nermin, I sincerely apologize for the experience you had with your order and for the repeated delays you encountered. We understand how important it was for you to receive your glasses quickly, especially with your upcoming travel, and we are very sorry that we did not meet those expectations. We do our best to honor our next day guarantee, but in this case we fell short, and we take full responsibility for that. I also want to apologize for the quality control issues that delayed your order. Our quality control process is extremely important to us because we want every pair of glasses to meet our standards before reaching our customers. However, we recognize that in this situation it led to repeated delays and frustration, and for that we are truly sorry. To make this right, we have successfully issued a full refund for your order. You should see the funds returned to your original form of payment shortly. We understand your disappointment and appreciate you bringing this to our attention. We will use this experience to improve and do better moving forward. Sincerely, Overnight Glasses Support

Response from Overnight GlassesJan 29, 2026

Dear Mr. Colgate, We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how disappointing this experience has been, especially given the expectations surrounding overnight delivery, and we regret the delays and confusion you have encountered. To clarify the situation: the glasses that were shipped on January 15 were unfortunately sent to an incorrect address, which caused an unexpected delay in fulfillment. We acknowledge this error and the impact it had on your order timeline. Your replacement glasses are now scheduled to ship today via UPS Next Day Air, with an estimated delivery of Friday. You will receive an email confirmation with the tracking number as soon as the shipment is processed and released by UPS. As a gesture of goodwill and in recognition of the inconvenience this has caused, a 20% refund will be issued back to the original form of payment on your order. We truly appreciate your patience and the opportunity to correct this, and we regret that this experience did not meet the standard of service we strive to provide. Sincerely, Overnight Glasses Support

Response from Overnight GlassesDec 25, 2025

Hi, Thank you for taking the time to share your experience. We’re genuinely sorry for the disappointment this has caused. Premium lenses—especially Transitions Gen S—should hold up well with normal use. What you described regarding scratching, uneven discoloration, and lens fit is not what we expect. Please get in touch with us so we can investigate further. Your feedback is taken very seriously. Concerns about durability and mounting quality fall below the standards we aim to provide, and we sincerely apologize for the frustration this has caused. We’d really appreciate the opportunity to make this right. To help us locate your order, please get in touch with our customer service team with the order number and the email address registered to your account. You can also email photos of the lenses and frame to [email protected] so our lab can review what may have gone wrong. You’re welcome to contact us by phone at 855-830-3339, Monday through Friday, 9:30 AM–6:00 PM PST. Thank you again for bringing this to our attention. We value your feedback and hope to restore your confidence in our products and service.

Response from Overnight GlassesAug 19, 2025

Hi Michael, Thank you for reaching out. We’re truly sorry for the experience you’ve had, from the delay in manufacturing to the prescription error and the lack of timely communication. We understand how disruptive and frustrating this has been, especially after multiple attempts to get things right. Your feedback is taken seriously. The prescription error and extended turnaround time fall far short of the standards we strive to uphold. We deeply regret the impact this has had on your comfort and confidence in our service. We also recognize that our response time and quality control did not meet expectations, and for that, we sincerely apologize. We want to assure you that your concerns are being escalated internally. We are reviewing your case in full and will follow up with a resolution that reflects the seriousness of the situation. We appreciate your patience and the opportunity to make this right.

Response from Overnight GlassesJun 16, 2025

Hello, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that your order did not arrive as expected. We understand your frustration regarding the delivery timeline and cancellation process. While our overnight shipping is based on business days, we sincerely apologize if that was not made sufficiently clear at the time of your purchase. We also take your concerns about our order handling process seriously and are actively working to improve transparency and support. We’d like to make this right and gather more information to review your specific order in detail. Could you please send us your order number and the best way to reach you to [email protected]? A member of our team will look into this promptly and follow up with further assistance. We value your business and hope to have the opportunity to improve your experience in the future.

Response from Overnight GlassesMay 2, 2025

Hi Madison, Thank you for your feedback, and we’re very sorry to hear about the inconvenience you've experienced. We’ve reviewed your case with our team. It appears there was some confusion regarding whether you wanted a refund or a remake, and unfortunately, this delayed the process. We sincerely apologize for that miscommunication. We understand your eye doctor noted that the prescription was off, which is why you requested to send the glasses back for inspection and a proper remake. We take matters like this very seriously, and our goal is always to ensure you receive lenses that match your prescription precisely. Our manager has already reached out to move forward with remaking your lenses as originally intended. We’re committed to correcting this and getting it right for you as quickly as possible. Thank you for your patience and for giving us the opportunity to make this right. Warm regards, Mario,

Response from Overnight GlassesMay 2, 2025

Hi Mia, Thank you for your feedback. We're sorry for the inconvenience you experienced and truly regret that we couldn’t meet your expectations this time. Your order was placed with expedited shipping and was scheduled to ship out within our quoted timeframe. However, it was delayed by one day due to the production of a specialty lens coating (AR coat), followed by an unexpected UPS delay. While these situations are rare, we completely understand how frustrating it can be—especially when you're relying on a backup pair to get by. Our team made several attempts to offer solutions, including expedited remake or alternative options, but we understand you were set on canceling and receiving a refund. Your refund has already been processed and should post shortly, depending on your bank's processing time. We respect your decision and are always here if you need assistance in the future. Thank you for giving us a try. Warm regards,