Overnight GlassesReviews of overnightglasses.com

January 27, 2026 – Final update - I can see that many customers have smooth experiences here, and I’m glad that’s true for them. Mine required some persistence and firm but respectful advocacy, and once that happened, the company showed real commitment to my satisfaction. Original review (revised for length) I ordered glasses in December 2024, mainly because Overnight Glasses carried a hard-to-find frame that I love. They arrived after about 10 days and worked well for a few months. When a frame arm broke in late April 2025, I emailed with photos, but the initial replies focused on it being ‘past the warranty period. At first, I didn’t feel the same level of commitment to my satisfaction that their website describes, so I named that in my replies. That’s when someone more senior stepped in and took extra care to reaffirm their commitment to customer satisfaction. The company did make me a new pair of glasses after I clearly described my experience and concerns. The communication became more human, and they agreed to send a replacement pair while we worked out other questions I had about frame availability and warranty information. Overnight Glasses and I ultimately landed in a good place, and I left the experience feeling well taken care of. I feel they went out of their way to make things right once we were really in dialogue.

My glasses arrived on time, but it turns out the "re-order" link did not work and I got the wrong frame size. Overnight Glasses had me return them and they remade the glasses completely and sent me both sets of glasses. It was a good experience and I would recommend them.

I have ordered from OG many times and have had some problems. However, OG customer service is great and always resolve the issue immediately...which is why I keep going back. Fast and efficient.

I loved their services. Quick and well done!! I’d definitely recommend them.

Great price for the quality and brand! These saved me a trip from going to my optometrist for new glasses. True to overnight shipping as well! Love my new glasses and will be purchasing more soon.

Your website is designed well, as I like the try-on feature and simplicity of your content-layout. There may, or may not, have been too much blank (white) space behind the e-commerce products of vendors with whom you work and do business. Your customer service representatives -- when can be reached by phone -- are extraordinary. I like that he was patient and a great listener, and, could accommodate my needs both over the phone and in execution (I received my mail ON-TIME. Once the right pair of glasses were chosen, and, communicated. This is my first experience reviewing a company using Trustpilot. It too -- is easy an interface, and, inviting. Let me clarify: the email I sent you about having a temple broken off in 2022 is now, and was then, moot. (Disregardable, or does not matter). It was a process getting one item from you just once that I can remember, but I enjoyed writing you, trying on glasses, thinking about my selection, rethinking about my selection, editing my cart, and writing you emails (and of course, being called back as soon as possible by an agent of your small office I imagine. Perhaps you have a large office. I've no idea really. My supposition therefore is m-o-o-t. As is the email and worry I communicated about my temple and glasses being broken could you fix them. I do suggest -- you disclaim that any pair of RIMLESS glasses in your inventory are very delicate; mine (Oakley-transitions) fell apart very quickly, about which I became disgruntled. To boot, and in continuum of that last paragraph -- is it too late to receive a replacement pair of glasses as my Oakleys fell apart and I never complained it to anyone...? Too late? They were like a $350 three hundred-fifty dollar pair of merchandise. My RX has changed if you want to assist, then I will be happy to reply you again, above, with my updated glasses lense prescription. And THANK You for the opportunity to provide feedback. Keep underpromising and overdelivering! Keep 24-hour policy for consumer's product-turnaround working for you!

Fast easy order ! Complicated script, came out well ( I have double vision, both ways). So nice that I’m trying to get a second pair.

They fit well. UPS wavered a bit on time of receipt but finally rec'd package at about 7pm the next day. The frames must have been photographed w/ light shining thru them hence the color was not as depicted on the site. They look black versus light lapis blue. The true color is not really seen while wearing them. Other than that, the rest was A OK. Certainly, covered me in a pinch!! I'm wearing them as I write....