Overnight GlassesReviews of overnightglasses.com

Response from Overnight GlassesSep 1, 2026

Hello, We sincerely apologize for the delay with your order and, especially, for the lack of communication and timely updates. We understand how frustrating this was when you were expecting your glasses within the delivery timeframe originally provided. I do see that Paul was able to get in contact with you to offer compensation for the delays and inconvenience you experienced. We recognize, however, that you should not have had to repeatedly reach out to us to receive an update. We recently noticed that you have since contacted us about exchanging your new glasses. Our team will be reaching out to you today to help get the exchange process started and make sure you are taken care of. We appreciate the opportunity to address your concerns and apologize again for the experience. Sincerely, Overnight Glasses Support

Response from Overnight GlassesJul 30, 2026

Hello, We're very sorry to hear about your experience and understand how frustrating it is to have issues with both pairs of lenses, especially after already giving us the opportunity to remake your sunglasses. Please know that every pair of lenses we produce is thoroughly inspected and verified for accuracy before it leaves our lab. That said, while rare, if we did miss something, we will absolutely make it right. If you return the lenses to us, our lab will perform a complete verification against the prescription you provided. If we confirm that the lenses were manufactured incorrectly, we will gladly issue you a full refund. We appreciate the time you've spent working with our support team and sincerely apologize that this process has been so frustrating. Thank you for giving us the opportunity to review the lenses, and we hope to resolve this for you as quickly as possible. Sincerely, Overnight Glasses Support

Response from Overnight GlassesJun 10, 2026

Hello, I am very sorry to hear about your experience. I understand why you are frustrated, especially after dealing with multiple issues, delays, and concerns about the condition of the replacement glasses. Our goal is never to leave a customer without usable eyewear, and I apologize that this situation has made you feel that way. We shipped the first pair out because we wanted you to have glasses over the long holiday weekend. We promised to ship you a replacement pair out the following business day which we did. Unfortunately, if that pair also had a small scratch on the lenses we apologize for this oversight. I can confirm that a refund has been issued. While we understand this does not undo the inconvenience and time you've spent dealing with these issues, we wanted to ensure that your concerns were addressed as fairly as possible. We sincerely apologize that we did not meet your expectations in this instance. We appreciate the opportunities you gave us to resolve the problems and regret that your experience fell short of the standard we strive to provide. Sincerely, Overnight Glasses Support

Response from Overnight GlassesJun 10, 2026

Hello, Thank you for taking the time to share your feedback. We are sorry that your experience did not initially meet your expectations. After receiving the glasses back, our lab inspected them and confirmed that the correct lens materials and products were used on the original order, including the 1.67 high-index lenses and Transitions XTRActive lenses as ordered. That said, we understand your concerns regarding lens thickness and overall satisfaction. As a courtesy and in an effort to provide the best possible outcome, we remade the lenses in our thinner 1.74 Ultra Thin lens material at no additional charge. The replacement pair has been completed and shipped out. We appreciate you giving us the opportunity to review and address the concerns. Our goal is always to provide glasses that meet both the prescription requirements and your expectations, and we hope the upgraded lenses provide a better experience. Thank you again for your patience throughout the process. Sincerely, Overnight Glasses Customer Support

Response from Overnight GlassesJun 10, 2026

Hello, Thank you for sharing your experience. We are sorry to hear that the frame broke shortly after you received it. In these situations we do our best to offer to send a replacement immediately. When we initially reviewed the request, the refund was denied because the order information we received did not match the order details in our system. Once the discrepancy was identified and the correct order information was provided, we were able to approve the refund. We understand how frustrating it is to have a frame fail so soon after delivery, and we apologize for both the inconvenience and the delay caused by the order verification issue. Our goal is always to review each case fairly and based on the correct order information so we can provide the appropriate resolution. We appreciate your patience while we worked through the verification process and regret that your experience did not meet expectations. Sincerely, Overnight Glasses Customer Support

Response from Overnight GlassesJun 10, 2026

Hello, Thank you for sharing your experience. We are sorry to hear that the process was frustrating and did not meet your expectations. After reviewing the history of the order, we found that the incorrect lens package was initially selected, which resulted in reading lenses being produced rather than the lenses that were needed for your intended use. Once this was identified, we worked with you through the remake process to correct the issue. When the glasses were returned for review, our team carefully evaluated the prescription and lens configuration. For the second replacement pair, our Lab Manager personally verified the lenses and confirmed that they were produced correctly according to the prescription and order specifications on file. We understand that the multiple returns, communications, and delays created a disappointing experience, and we sincerely apologize for the inconvenience caused throughout the process. While we are glad we were ultimately able to provide a refund, we regret that the overall experience did not reflect the level of service we strive to provide. We appreciate the opportunity to review and respond to your concerns and wish you the very best moving forward. Sincerely, Overnight Glasses Customer Support

Response from Overnight GlassesApr 30, 2026

Hi Ryan, We’re really sorry to hear about your experience—and you’re absolutely right to expect clear delivery timelines and for us to meet them. At this time, we haven’t been able to locate your order, as only the name “Ryan” was provided and we didn’t receive a response to our request for additional details. That said, we’d still like to make this right. If your order arrived later than the promised delivery window, we’re happy to issue a full refund of your rush shipping fee. Please reach out to us directly with your order number so we can take care of this for you as quickly as possible. We appreciate your feedback—it helps us improve both our communication and turnaround expectations. — Overnight Glasses Team

Response from Overnight GlassesApr 24, 2026

Hello, Thank you for your feedback. We’re very sorry to hear about your experience with both the frame durability and the lens coating—this is certainly not the standard we aim to provide. We previously reached out to request additional information but did not receive a response, and we have been unable to locate your order without those details. If you are still open to resolving this, please contact us with your order number. We would be happy to review your case and offer a resolution, which may include a remake with upgraded lens material at no additional cost. We appreciate your time in sharing this and would welcome the opportunity to make this right. Sincerely, Overnight Glasses Support