Barbara W.
Bought a one time purchase then they…
Bought a one time purchase then they started taking furter money from my account saying i had a subscription. tried to cancel the subscription but they say it takes 90 days.

Why Choose Oveela?1.Trusted by Thousands: We’ve earned the trust of countless customers by helping them find their dream rings, backed by genuine reviews.2.Unique and Personalized: Every piece is meticulously crafted to showcase your distinct style. Plus, we offer free customization to make your love story truly unique.3.Unbeatable Value: Enjoy prices that are lower than the market average without compromising on quality.4.Peace of Mind: Our commitment to quality and customer satisfaction ensures you’ll love your purchase.
Oveela (oveela.com) has 46 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 8 reviews with 1 star · Clear filters
Barbara W.
Bought a one time purchase then they started taking furter money from my account saying i had a subscription. tried to cancel the subscription but they say it takes 90 days.
Adeline Penny V.
I ordered from Orvillae and received the first order but not the 2nd order, I was sent 2 empty boxes with nothing inside of it. Now I am trying to get my money back
Cathy W.
If I could give zero I would, do not touch this company! I paid my money for three months worth of pumpkin seed oil and got sent 3 months of oil of oregano!! I have sent them pictures twice and tried to get in touch with customer service 3 times and got nowhere, awful customer service and they do not deliver as promised so try somewhere else!! Hopefully someone may read this and respond to me, total nightmare of a company and quite frankly they have stolen my money!
Sarah
I purchased roll on hair serum which won’t come out of bottle. Yesterday an email to say thank you for your order which I NEVER placed… so they have systematically set me up with a subscription.. amount taken from my bank with no agreement £43.84 !!!!! Fuming… no response to any email sent. Don’t use this company.
Forbes
Do not sign up, product did not have any effect and I suddenly got an email saying I had reordered and the money had gone from my bank! Lodged a complaint with the bank. Tried contacting the company and obviously had no response initially. Then numerous emails saying the item had left the warehouse, however, the item has not arrived and I finally got an email saying I would get a refund
Response from OveelaOct 28, 2025
Hi Forbes, No website can deduct money from anyone simply through registration, and payments cannot be processed without providing extensive information (such as shipping details, payment card information, etc.—all fields are required to submit an order). I'm confident your actions were unintentional. If you're unable to locate someone to handle this, please send your payment details and order to [email protected]. I will resolve this for you. 1. To reiterate, our investigations confirm we haven't processed any GB orders recently.
SANDRA H.
I said you emails for the last 3 week I not had a response from not 1 email I think you costumer service is very poor for my problem with my order
Response from OveelaOct 8, 2025
Hi, I'm Dolly from Oveela Customer Service. This must be a misunderstanding—I'm not sure what caused this issue. Please provide your email address or order number, and we'll reach out to you directly to resolve the problem you're experiencing! To prevent messages from being lost, you can forward the content to: [email protected] This helps avoid messages being mistakenly sent to the trash folder.
J B.
If I can give a zero I would. False advertising, then sent loose jewelry. On top of that horrible customer service and make up excuses so they do not have to process your return, I would advise to look at other sites.
Response from OveelaFeb 5, 2025
Received your review, currently our trustpilot shopping reviews use a verification email to invite reviews, I can't see any of your information in the trustpilot backend, please provide me with the shopping information related to this review, such as order number, phone number, name of the purchase, etc., and please send it to my email address: pr.rose@ oveela. com, and I will assist you to complete the request in order to verify the true occurrence of the problem you describe.
COLLIN J.
Ordered a ring with expedited service 2 weeks ago, was sent shipping info that says UPS but when tracked there is no notice of that tracking number. FedEx has that tracking number but said the shipping was canceled by the client. Sent off an email last night in regards and waited all day for a response, did not receive one. All I wanted was to get my wife a beautiful ring and 2 weeks and over a thousand dollars later, I have no clue where the ring is.
Response from OveelaDec 28, 2023
Because of the holiday period, our customer service is insufficient, resulting in part-time customer service to write the wrong courier carrier and delayed with your mail to and from you, we apologize again for our poor service to you. We hope you put away the bad mood, not because of our mistakes, resulting in your bad mood, hope to receive the ring we made for you can make you happy and satisfied.