Ovation Credit Services, Inc.Reviews of ovationcredit.com

I never really got a letter or call to discuss the outcome from creditors. I felt that once they received my payment and my information, my account went into a black hole and no one was really working on anything related to my credit report. I started with Ovation in October. My husband (who has the same issue) went with another company and they worked on 85% more of items on his report than I had done with Ovation, and he and his rep had great communication. If I tried to reach out to my assigned rep- every call went straight to voicemail. I sent an email on 12/22/21 to end my account and never got a call back. I finally called my rep on 12/28/21 and had to request cancelling my account --again. Good luck getting quality customer service- non existent. I am disappointed because I really thought I would get better service and/or outcome from such a big company connected to Lending Tree. I really tried but I rather deal with another company that has better service.

I talked to the sales guy who was congenial enough, signed up, and paid the $84 to get started. I had a specific question and I had hoped that someone at Ovation could advise me, but there's no one there that can answer specific questions. Their job is to dispute all the negative items on your credit and really nothing else. I had a case manager, but we never spoke because I kept missing her calls and case managers never pick up their direct line. After a couple of weeks, I figured out that the trick is to just hit option 2 and talk to any of the credit people that answer the phone. So... I went ahead and agreed to dispute four items. The next day, my Equifax credit rating dropped 38 points (my mortgage credit score dropped even more). I called Equifax and cancelled the dispute, but my score has stayed steady at the new lower level. I called Ovation 10 times to get someone to help, but no one would. I asked to speak to a manager but none are ever available. This is just about the worst result anyone could have and it was Ovation that caused the issue. They claim this has never happened before, but I know that's not true. In the end, I get left holding the bag without any help from Ovation.

Update: I cancelled this service and found I waisted hundreds (which cannot be refunded) of dollars on a service that was not delivered as advertised. I will not recommend this company to family, friends or colleagues of the sort. Waist of time, energy, effort and money! Do your research before pursuing this company. I wish I did. It would have saved me a lot time, money and effort! Be aware all the associated “Positive” reviews are from customers who live or reside in Jacksonville, FL where this company is located. Skeptical 🧐! Be aware of the reviews they are auto uploads. Very misleading. My husband and I signed up for Ovation Credit Service August 2020. It has been over 3 months and the case worker we were assigned was Tishanna Benjamin, this case manager has been unresponsive and there are many disputes that have not been addressed or followed up on. It has been 90+ days which is way past the 30 days allotted by the Fair Credit Reporting Act FCRA - “According to federal credit law spelled out in the (FCRA), a credit bureau is required to respond to you and complete their investigation within 30 days. If they do not respond within this time frame, they must remove the negative listing disputed.” For I’m taken aback by all the great reviews posted because we have not had a good Case worker/manager etc. that has our best interest in mind for a service which we are paying for monthly. We get more calls related to our payment due every month. When we have questions, we never get a call back or we can’t get in touch with the case worker assigned to our account! I check our accounts consistently and still no changes, I call and still no response. Update: I cancelled this service and found I waisted hundreds (which cannot be refunded) of dollars on a service that was not delivered as advertised. I will not recommend this company to family, friends or colleagues of the sort. Waist of time, energy, effort and money! Do your research before pursuing this company. I wish I did. It would have saved me a lot time, money and effort! Be aware all the associated “Positive” reviews are from customers who live or reside in Jacksonville, FL where this company is located. Skeptical 🧐!

Really bad service and reactivity overall after 4 months of payments and no change for just 4 minor items. I decided this month after trying to move them (if you don't call them for months, they will not inform you of their actions which of course are zero). They let drag things as much as possible as you pay monthly (I should have suspected that....). Now I have to look for a more serious company....

Disappointing. The person that contacted me was a good "salesperson" and definitely the main reason I signed up. I had a few items that I had hoped to have removed with their help, nothing big. They assured me that it would be done but the representative that I was assigned to was difficult to work with. Mainly she was unresponsive, and if she did reply it was longer than you should expect. They accomplished NOTHING and i mean nothing after pulling the report from only 2 but still after 3 months they still have yet to dispute the items on Experian. This company promises results but it is clear they only hope to get your money for the first 5-6 months, if not longer and not accomplish any success with your credit profile. Handled poorly and unprofessionally so I would not recommend.

Very poor customer service, cannot reach anyone with questions. When pointing it out to lending tree, rather than your usual, sorry to hear, we will address your concerns, I get a snarky, you’re wrong response. Zero stars out of 10 to Ovation and Lending Trees “customer insult” department

I was with ovation for 8 months and had over 30 negative items, I was gaurunteed by the high pressure salesman they would be off by now. I told him the only reason I would do it is because I’m trying to get a house soon. I feel taken advantage of, and ovation just doesn’t care about helping me reach my credit goals. They have charged me almost $1000 for a no time contract service that did nothing for me. Even though I was told I was a perfect candidate for their service. I could have put that money towards my bills or down payment. I felt vulnerable because my wife just died and I needed to desperately find a home, lending tree sent me to these guys and I really blame them for dealing with this unprofessional and rude company. Do yourself a favor and go with a company who actually has a proven history and who use the law to fight for your goals!

Horrible customer service, including on management's end. The person who "sold" me on this program was great. He lead me to believe that this company is really proactive. They were so quick to answer my questions when I hadn't signed up. Once I was a client, all bets were off. It took me four days to hear back from my adviser. The advisers that were responding to me were of generic templates, letting me know they would forward my information to my adviser. Never once did they answer my question. It took four days and three different reps. to finally speak with a manager. When voicing my concern the manager was very rude, spoke over me, and tried to belittle me. Beware of this company, as they recommended that I dispute my own creditors even though they have the ability to do so. After speaking with management and a rep., they still would not refund my $100 because of the "5 Day" turn around that I had. I explained to the manager that if someone had actually answered me back and acknowledged my questions, I would've been able to cancel four days ago. I will be going to a renowned company for this.