Outsource Data RecoveryReviews of outsourcedatarecovery.com

I'll leave out the offensive words. Its funny you have to mention that. This was without a doubt the most unpleasant business experience I have had for a long time. After checking the market for HD recovery I found $100-$200 and then out source on Ebay for $60 with the words HD recovery. I thought good price they must be trying to corner the market. So I ordered and waited a month to receive a piece of paper instructing me how to mail it in. Why not an email? I mailed HD in and waited. Then I received a email to proceed with standard or expedite. But there is this quote for $648 and I chat/text what is the $648? I just want the standard $60 to recover the data. This is just a few pictures on my wife's laptop. No response. Another email, same thing what is the $648? No response. And another repeat of that. No response. So I finally call and ask what is the $648, I just want the $60 fix. The person on the phone was Alex and his demeaner was calm but so frustrating because he would not listen to me. He kept directing the conversation back to policy. Explaining there is a difference between service and recovery in the amount charged. The ad says recovery for $60 but that switches to $648 for recovery and service is now $60. Confusing. He said that I ordered the $648 service and I did not. He tried to corner me and get me to admit that I did and it went back and forth until I had to leave for work. He reminded me of those people that harass people on late credit card payments. So it ended me without my hard drive and out $60 bucks. I have nothing to show for it. I daily check my credit card for that $648 charge which I will immediately dispute. This company falsely advertises its services with a clever bait and switch and then does the worse communication possible and then tops it with poor customer service resolution. I predict this company will not have a successful future.

The end product was fine; however, I elected for a two week turnaround package. I was asked to pay much more money a couple of times to expedite things within the first few weeks of them receiving my media, which I declined as I felt two weeks would be fine. How wrong was I. After repeated follow-ups over the next couple of months and being told I could have no ETA, I was surprised to receive an email update 3 months later. They did reduce the price by about 40%, which helped, but that money is going right back out to an upset patient as we comp some of their ortho care.

they sucker you in with the $60 repair cost only to tell you that they have to open the drive in their clean room and then charge you a $99 upcharge , then after a few days they sent me another email saying we can't fix it but we can recover your data and its an additional $1297. I believe that most of the reviews are written by their own staff because they are so one sided . i also believe that they take a look at the contents of the drive and base their price on what they see. If there is old pictures on it , or financial records , or maybe a college mid term report they may charge more. I'm sure a few people will pay for the recovery , I'm also sure that they make a lot of money on the $99 upcharge . They don't answer the phone even when using the extension provided in the email, they are very slow to respond to emails or chat . i went with this company because of the reviews only to find out that they were totally B.S . This is just my two cents, and my experience with outsource data recovery,

Not all my pictures were recovered they only recovered 150 pic out of possibly 50000, not satisfied at all and the amount i was charged very very bad

Sent in physical damaged hd beginning ofJuly, now end of July and no usable data but over $1400 spent on recovery. They sent a harddrive back and had downloadable data that was the right file size but completely corrupt. I paid for expedited service at every level. For the initial inspection the tech was sick and I had to message them to get a status report. Every other communication with them I've had to initiate as far as I recall.

Horrible communication. They do not reply to emails. They do not deliver on time. They finish later than promised. They charge exorbitant prices. They claim to be the most cost effective solution, however they hold your files hostage until you pay their ransom demand. Completely dishonest. AVOID, AVOID, AVOID!!

my son sent in a hard drive we had trouble and they said it was "ZERO" fees to dignose. Then it changed to 99 dollars to just diagnose. He misunderstood that it was 99 dollars to fix it and then approved it not knowing it was only to open it up. Then when he found out it was not what he thought, he tried to contact them right away because of the confusion and then asked for refund and return the drive back but then they refused to do that and said he had approved it. But they did not disclose that it was only to open the drive. Very misleading and not honest and I tried to contact them to come up with resolution but it was denied. I have full transcript of the conversation and you can read it if you'd like.

Too expensive and took a long time