OutputReviews of output.com

terrible company

If I can give these people No stars or -0 I would these people has the worse of the worst ever customer service these people were charging me for two accounts simultaneously I came across having to report them to my bank and claiming the charges because they do nothing about it I wish they can read this and fix it pay somebody to be on the phone Trust me it’s worth it for your customers I think your products are good but I had to cancel them because of the issue of you guys charging me simultaneously You guys are horrible with your customer service I recommend everybody not to use theseCompany they are bad

Horrific customer experience. Placed an order for a desk 4 months ago and still hasn't arrived. Customer service takes forever to respond and doesn't offer refunds. Definitely will never be ordering again.

They will not let me cancel my arcade subscription. The option is literally greyed out and it will not let me cancel even after answering all the questions. I cant quite believe this but this is blind robbery and is illegal.

Output were simultaneously charging me for three Arcade accounts. I laid it all out for them, showed bank records and invoice numbers, but they basically ignored me and said it was a bank issue. I never even used Arcade, and admit I certainly should have noticed earlier, but when they were emailing, claimed "I used it heavily" - not sure why they said that. These guys aren't your regular medium-large audio production company (ie. Waves, Soundtoys) who have a fair mindset, these guys are ruthless - must be their internal management culture, reading these reviews I'm clearly not the only person to have had an experience like this. Be interesting to see if they ever change for the better, or people work out they are not ethical.

At the time of purchase I was ok financially to purchase the platform desk with Output. Something came up and I simply needed to cancel the order. I submitted a ticket and they did not respond to my cancellation/refund request within 24 hours. I'm beyond seasoned in customer service and as a business, if you can't provide a response within 24 hours there is a huge red flag with the whole operation. Especially a purchase close to $1000. After reading the current reviews, I've completely lost trust in this company and have filed a dispute with paypal. I researched back in early June before even buying and didn't see anything negative. These bad reviews have recently surfaced, I would have never even made the purchase at all. Its a shame because I was planning to buy the desk again in the future once finances were back in order. Guess i'll just build it myself for a fraction of the cost and hassle...

The most unsatisfactory customer service I have ever experienced. Still waiting for my order after contacting the delivery team only to be advised my order had been cancelled. Numerous emails unanswered even though promise to respond with five days. Umpteen times I have tried the customer service line and managed to get through two weeks ago. Told my order would be here by today. Still waiting. Did manage to spk with an adviser but unfortunately due to language difficulties I could not understand her and asked for an email advising me of why I have not received my order or an update. No email sent as yet. So very very frustrated. Contemplating legal letter.

Contacted them a week ago about changing my shipping address for the desk. No Response. They have all the time in the world to blow you up with spam about their VST packages but not enough to respond to someone who has already paid over 1200 for a desk and a sidecar. Has anyone been waiting longer than 16 weeks for their desk? Contemplating cancelling and going with something else...