Haze B.
Absolutely useless customer service
Absolutely useless customer service. Signed up for the free trial but cancelled it before it ran out as I realised I would notuse arcade. 3 weeks later I was charged for the full years subscription. I tried contacting output over 10 times by now but there response times is about 7-10 days per email, I have been told twice now that I will be refunded but it has not come through, stay away. This has been going on for 2 months and is still not sorted
Response from OutputApr 26, 2021
Hey there! We’re very sorry that you have had issues. If you visit our support page on our site, and click on the "Help" icon that appears on the bottom right, you can submit a ticket, or send our team an email @ [email protected] . After you do, a member of our team will get back to you shortly! UPDATE 08/23/2021: Hello! I did some digging and it looks like when you signed up a second time in March, you did not get the 30-day trial, as it is for new customers only. We make that very transparent upon starting your subscription back up. Subsequently, we attempted to resolve this after several emails, but your form of payment was rejecting your refund, however, we were able to get this taken care of ultimately on April 27th. Please let us know if you need anything else! -Customer Experience Team