Ujjwal V.
Love the products and the company
I had ordered an Outin Mino and an Outin Nano. The Nano worked really well, but then the Mino had problems and it stopped working, to which the support team was happy to replace it with. And then I asked them if I could replace it with the Nano, which they were also happy with, and they gave me a set. And then they just wanted to find out what was wrong with the Mino. So we jumped on a video call and then they asked me a few questions about the Mino and they requested to have the Mino sent back so they could further evaluate what the problems are and make a better version, which I think is really good. And very few companies do that. After the interview, they offered me 50% off on anything else that I would like to purchase, which I thought was really generous.you can see that the team really cares about customer experience and they want to be better. So it's okay to make mistakes as long as they fix it and they're nice about it.



