OutInReviews of outin.com

HORRIBLE Customer Service! I am missing purchased products (4 of 8) and it is impossible to reach OutIn customer service. Their support e-mail provided is INVALID. No phone number. Website chatbot is useless. WHAT DO I DO!?!

Dont order this - it is not a proper business, it is all about marketing, even in the reply of Outin here, to offer to email them - never an answer, they dont tell you that they ship it out of China. It lasts a super long time to ship, they do not respond to mails even for exchanging it, since you cannot use the machine being shipped to late and also it is not worth the price! It is a China company ripping you off - all on the internet is fake. Do not buy it, it just looks good on their website and all, but all they do is fake marketing.

I can't understand the rating for this product. It's useless. You can only get four small coffees out of one charge. It can't be recharged without a USB C charging block, which isn't included. Therefore, this product is only useful for day trips. You can't take it with you camping or fishing for longer trips because once it's discharged, it's dead—you can't use it anymore. On top of that, customer service is terrible. They don't even follow their own policy. I requested a return within the time frame specified on their website, and they refused, claiming that only defective devices can be returned. They offered me $10 compensation and recommended that I give it away as a gift. WHAT A PIECE OF CRAP! Buying from a resale site like Amazon would have protected me from this. Don't buy this product and don't do business with this company. They have no respect for their own policies and their product is terrible.

Poor service by Outlin when it comes to fulfilment of the order, shipment and delivery with providing no updates on the shipment, long wait and disappointimg unknown delivery time frame. Like Amazon, and other online e-commerce businesses they are not to charge the customer unless the ordered items are actually shipped out, but Outln does which is not a proper approach and practice. On their website they shoe that my ordered items were shipped via UPS, when they provide tracking # for Fedex. Which provides another evidence of how disorganized they have been when it comrs to filfilmrnt andd shipment of tthe fully paid for order! Also they should provide customer service ph #. Which they haven't. Instead they ask to email them, which again they have failed tto respond. They are absolutely responsible to notify the customer for the expected delivery date. And / or any delays and make up for it. But they failed to do so. For that, I do not and cannot recommend Outln.com products and services unless they prove otherwise. But so far they have not and failed to do so.For that they deserve A BIG ZERO and not even 1 star.

Ho ordinato la Outin Nano il 5 gennaio e tutt’ora non c’è nessuna notizia di consegna. Servizio clienti assente , se non scrivi fra un po’ non ti rispondono Molto deludente da non ripetere

Zero customer support. Got mine Outin Nano for Chirstmas and it doesn't work. There is no way to call anyone for support and the chat function on their website is unattended. For hours it has said "Our staff will contact you soon, and in the meantime, please tell us how we can help you." Nada. UPDATE: I submitted an email request for support as it was the only available option. My email was returned UNDELIVERED from their host indicating that they have reached their email quota and the mailbox is full so I don't know what to think at this point other than stay away from this company.