Julie B.
Functional machine but loose part causing annoyance
Received as a gift. The coffee machine itself is great, easy to use and so far have had enough charge for 4 coffees with no sign of a need to recharge. However, there is a little metal grip/cutter which pierces the Nespresso capsules which falls out every time i remove the capsules. It is very fiddly to get this back into the machine in the right place and it makes it quite easy to lose it.
Response from OutInAug 21, 2025
Thank you for your review. We were concerned to read about your experience and would like to resolve this for you. To help us investigate, please contact our support team directly. This will allow us to securely access your details and work towards a solution. Email us at: [[email protected]] Please mention:Your Trustpilot review and any order details you have. We're here to help and hope to have the opportunity to make things right. Sincerely,



