OutInReviews of outin.com

Jeg havde store forventninger til dette produkt, men det leverer slet ikke, hvad man kan forvente af et high-end produkt. Opladningstiden er ekstremt lang, og ved maksimal vandfyldning kan den kun lave to kopper kaffe. Cirka hver tredje gang fejler den – den starter brygningen, men sender kun en smule vand igennem, mens resten bliver stående i vandbeholderen. Når det sker, har man samtidig brugt én af sine to kaffemuligheder. Jeg har haft den i fem dage og brugt den flere gange dagligt for at give den en fair chance, men resultatet er det samme: ustabil, langsom og langt fra den lovede kvalitet. Jeg kan ikke anbefale OUTIN Nano Portable Espresso Maker til nogen.

I must be honest with you. I was a loyal customer and a big fan of Outin products, but the customer service has been severely lacking on multiple levels. First, I purchased the Outin Claro through Amazon from the seller Outin America. They repeatedly sent me the wrong item three times in a row (Order placed August 10, 2025 Order # 111-7971526-8763421, Order placed August 12, 2025 Order # 111-6366030-1631435 and Order placed August 14, 2025 Order # 113-9682052-7639463) due to a mislabeled product. This is a serious failure for a company that should value customer loyalty. A representative from the company eventually reached out to me and promised to notify me once they had fixed the labelling issue, but they never followed up. I gave the company another chance and bought a coffee scale directly through the Outin website. To my surprise, the item took over a week to arrive. The company never disclosed that the item would be shipped from China, despite operating under the name Outin America. The day after I placed my order, the same scale became available for purchase on Amazon with a two-day delivery window. They did not contact me to offer a cancellation or alternative, which would have been a courtesy, as the quick delivery was my primary reason for buying directly from them. I was forced to wait over a week for my order. This last experience with Outin has confirmed that I will no longer be a customer.

The espresso maker was not delivered. The stand that I bought as well was delivered, but still no machine.

Ich habe eine Waage bestellt. Als diese Bestellung bearbeitet wurde bekam Ich einen dubiosen link zu einer Chinesischen Tracking Seite. Was soll das? Eine offiziell in Deutschland sitzende Firma die dann einfach Dropshipping betreibt? Wenigstens ein Hinweis mit „Dauert ca 1-2 Wochen aus China“ wäre nötig gewesen. Stattdessen wird überall die Deutschland Flagge und hier aus deutschland das aus deutschland genannt. Unglaublich. Hätte Ich das gewusst hätte Ich garnicht erst bestellt! Wenn Sie das irgendwie richtig stellen wollt, geb Ich euch jetzt die Möglichkeit. #DE2231

Possibly the worst experience I've had with a company in a long time tbh. I bought an Outin Nano, which stopped working after 4 uses. The pump stopped pumping water through. I got in contact with customer support which after repeating the same info to them many times have since stopped responding to me.

I bought one and after 5 time used stop working, i send severals email to costumer services and nobody response still waiting after 1 month.

Whether buying from you directly or ordering from Amazon, it was an Absolute Disaster – FOUR Returns! This is hands down the worst shopping experience I’ve ever had. I am now returned this product for the FOURTH time. Four times! How is this even possible from a company like Amazon, it very obvious that you as a company will not responsibility!!? But I received this from Outin-US and I received this wrong item on purpose. I warned in my earlier review that this felt intentional, and at this point, I’m convinced it is either pure incompetence or complete disregard for customers. I have wasted weeks of my time, energy, and money dealing with packaging, shipping, and waiting, only to receive the same defective item again and again. This has been nothing short of a nightmare. I don’t even want this product anymore. I refuse to ship it back yet again. I want a FULL refund and I am done with this mess. This entire ordeal is a shameful reflection on Amazon and the seller. For a company of this size and reputation, this is absolutely unacceptable. You’ve lost my trust entirely.

I purchased the outin nano, basket plus, travel case, and the coffee stand all together. The nano itself makes great espresso, basket plus is needed for full size shots, and the travel case fits everything I need including my grinder. I'm leaving a one star review because they did not send me the coffee stand I purchased. While I understand oversights occur and mistakes happen, the company has made no effort to remedy the situation. I contacted customer service as soon a I noticed it (a week ago). Since then, Outin Support told me they will ask the carrier to locate the package... A few days go by, I send them another email and their mailbox is full! I got a kickback message from GoDaddy. A few more days go by and I submit a request through their portal on their website, I get a reply asking for: A picture of everything I received, and a picture of all of the packages I received. My packages are thrown away (it's been a week), and I sent them a picture of all of the items I got. This has been a horrible experience with their customer service team and I can't imagine the headache if my unit stops working, or I encountered a larger issue.