Bex Seeley H.
Outin great customer service
I sent my Outin Mino Espresso machine back because I no longer wanted it and although initially it was difficult to return. I think perhaps it was someone who wasn't very good at their job but then someone else took over and sorted the problem out. So, full refund and a complimentary travel mug. Very happy now!
Response from OutInDec 16, 2025
Dear Customer, First and foremost, please accept our sincerest apologies for the frustration this experience has caused — we know how important your trust is, and we’re truly sorry that our handling of this issue fell short of your expectations.We completely understand your frustration. To get this resolved for you as quickly and smoothly as possible, we’d love for you to reach out to us directly at [email protected]. Just include “TP Review for the Outin Nano” in the email subject line, this small detail lets our team fast-track your case, so we can focus on giving you a clear, personalized solution without any delay. We’re here to answer your questions, address your concerns, and make sure you feel fully supported. What matters most to us is that you walk away from this feeling heard, valued, and confident that we’ve done right by you. We’re committed to turning this around — not just to fix the issue, but to show you the thoughtful, caring service you deserve as part of our community. Thank you for your patience and for giving us the chance to make things right. Your feedback means a great deal to us, and we’re truly grateful for the opportunity to earn back your trust. We’re eager to turn this experience around and show you the care you’ve been waiting for. Warm regards,