Nelson
Customer service and their products
Customer service after order the titanium cup. Try to fit the nano espresso machine. At first is not fit. I sent message for customer support. After reviewing my issue with video.They sent me a replacement. Communication is fast and smooth. After I get the replacement. I try and still not fit well. Try on different machines. It fit other one but not mine. Try to problem solve and find out is the rubber seal ring on the machine. When OutIn ask me about how is the replacement. I told them about the seal ring. I don’t see they sell it in accessories. OutIn reply with will sent you a replacement seal ring. My feeling of this company is really want to satisfy customer need and stand behind their products. Have been a local customer when they are the first auto portable espresso machine in the market. Good job



