Mary A.
Purchased flame solar lights
Purchased flame solar lights. Two of them stopped working. Outdoor Solar Outlet says you save money by buying with them. You don't. They sell cheap inferior products that don't last. Two of the lights stopped working after 2 months. They do not stand by their product instead they harass you and hang up on you.Edwin Lavi the so call manager can't even speak or email correctly. He is rude and obnoxious. Please do not buy from them. You need to purchase from a reputable company that stands by their product and this is not the company. Product should last longer then two months. They need to hire someone who knows how to talk to customers and that's not Edwin Lavi. If you buy from them hope you have a better experience They. Still have done nothing. Don't be fooled by their response. They just want to look like their doing something by their response. THEY DO NOTHING FRAUD COMPANY. JUST TAKE YOUR MONEY AND LEAVE YOU WITH DEFECTIVE PRODUCT. SAVE YOUR MONEY BUY FROM REPUTABLE COMPANY. Now none of the four lights work after 3 months. They all died. They sell defective products. BEWARE OF THIS SHADY COMPANY FRAUDULENT THEY TAKE YOUR MONEY AND DON'T TAKE RESPONSIBILITY FOR THEIR CHEAP CRAP
Response from OutdoorSolarOutlet.comJul 20, 2025
Hi Mary We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Your satisfaction is very important to us, and we regret that our flame solar lights did not meet your expectations. We take product quality and customer service seriously and are constantly working to improve in both areas. If any of our communication came off as unprofessional or dismissive, we sincerely apologize—that is never our intention. We understand how frustrating it can be when a product doesn’t perform as expected, and we want to make it right. Our products come with a warranty, and we’d like the opportunity to review your case again and find a fair resolution. Please reach out to our support team at [email protected] with your order number and details, and we’ll personally follow up to ensure you’re taken care of. Thank you again for your feedback. We’re committed to doing better and learning from every customer experience. Sincerely, Outdoor Solar Outlet Customer Care Team