A. H.
Shipping doesn't include a BOX!
First of all my purchase was taped and packaged together instead of being sent in a box like a customer who spent $149 on a purchase. Which my boxes were damaged upon arrival. Also because the boxes had so much tape on them, I cut myself trying to get through the tape. Shipping doesn't include a box with your purchase? I really hope these lights will function properly
Response from OutdoorSolarOutlet.comOct 10, 2025
Hello Mrs. Hughes, I sincerely apologize for the inconvenience and frustration you experienced with the recent shipment of your order. It was indeed an oversight on my part not to have offered an apology sooner and to inquire about how we could make things right. I understand your disappointment regarding the shipping of the product without a box and the potential impact on the items during transit. Please accept my deepest apologies for this lapse in our service. We truly value your feedback, and I want to assure you that we are here to listen to your concerns. Our primary goal is to provide high-quality items and ensure our customers have a positive experience. I understand your frustration, and I want to resolve this for you. Regarding the review, if you would be willing to reconsider and revise it, it would genuinely help us a great deal. We are confident in the quality of our products, and I am sure that once you have a chance to use the spotlights, you will be pleased with them. Your revised review would significantly impact our store's overall rating and visibility, and we would be very grateful for your understanding and cooperation. Please let me know if there's anything further we can do to address your concerns and improve your experience with us.