People Media Inc.Reviews of ourtime.com

My account was banned for no reason. There were no violations of any kind. Customer service is unresponsive.

DONT SIGN UP WITH OURTIME DATEING. I signed up with a paid 3 month subscription and they received the money and within a week the account went down. There we not any violations of terms and conditions but the automated system was the only email response I received, and it had nothing to do with the issue. There is not any customer service to assist. Its my opinion, that its intentionally designed this way. Other have had this issue and has had a lost of money. I will be researching a Class Action lawsuit. This must be stopped.

Ourtime customer service is non existant. Do not dare have an issue or you will be locked out of your account. My account was high jacked and after two months emailing them I had no resort but to go cresit card company and reverse their paymnet. Now i am banned for life for their fault as they were not able to keep their site hacker free. Next they AI generated matches or highlights but you have to pay extra for those. Everything is extra, basic plan gets you blured matches. THis has been the absolute most horrible experience with no customer service. Then their auto billing must be checked to proceed. Bottom line all they want is your credit card.

Total waste of time. Mostly scammers and fakes. As others have pointed out, terrible customer service. I did manage to meet one real person who turned out to be recently convicted of embezzlement. To add insult to injury, I posted a new picture of myself (G rated - hiking in the smokies) and was banned. ??? Emails to support bounced. Finally found a form to fill out and got an automated response.

Our Time blocked me one week after paying for the premium 12 month subscription. Over ten inquiries as to why I was blocked went unanswered. I sent emails, filled out dispute forms on their website and attempted to cal them. Their phone message said to go to their website and then disconnected the call. Absolutely no way to speak with a human. The WORST customer service ever! I was kind and courteous to the few people that I did communicate with. They never did give me an answer as to why they blocked me after paying a considerable amount for the subscription. THINK TWICE BEFORE SUBSCRIBING.

The OurTime website has many fake profiles and profiles looking to scam your money and take your personal information. A total waste of time and money. Beware and be careful. People media (Our Time) sells your personal information to resellers.

Just a horrible experience. Do yourself a giant favor and go ANYWHERE else. The Matchgroup customer service is the worst you will ever encounter with any online merchant. Stay far away.

Avoid this site! They are impossible to deal with. I signed up, created a profile, paid the fee, and then I wanted to change something on my profile. Quite literally, I sent no fewer than 10 requests to their customer care department, and no one would help me. They kept asking me for the most ridiculous ways to identify myself as myself. (I provided them with at least four ways I could only be myself, but they kept asking for new verification.) I sent them all the info they might have on file about me, and all I got back was a refusal to change my profile. Furthermore, their algorithm does not pay attention to what you're looking for. I asked for people within 100 miles of my area, and they were sending me people from clear across the country. They were sending me people of the wrong sex (I'm a female seeking a male), people who are ultra conservative (I'm not)… It did no good to state my preferences, because they paid no attention to what I wanted. The worst part, though, was their absolute refusal to assist me. They were cold, unfriendly, and made me feel as if I were some kind of an idiot. Again, choose some other dating app! Stay away from this one!