OURI. Beauty Reviews | Read Customer Reviews of ouribeauty.com

OURI. Beauty Reviews | Read Customer Reviews of ouribeauty.com

OURI. Beauty reviews

Showing 4 reviews with 1 star · Clear filters

Corines W.
Jan 6, 2026
Bad quality
I had high expectations when ordering from OuriBeauty, but unfortunately the experience was disappointing. The website looks professional, yet the overall service did not live up to that image. Communication was slow and unclear, which made the ordering process frustrating. A bad present for my girlfriend
Response from OURI. BeautyJan 7, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We have reviewed your order in our system and would like to clarify that our customer support team responded within 10 minutes of your inquiry and remained in contact to assist you as clearly and promptly as possible. We always aim to provide transparent communication and timely support. Your feedback is taken seriously and helps us continue improving both our service and customer experience. Kind regards, Ouri Beauty Team
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Karina G.
Jan 2, 2026
Don’t order from them
Don’t order from them I really don’t recommend you to order from this brand. The boxes came damaged and the brush came open. To me this is unacceptable. I was asked if I want 25€ voucher LOL, I want a refund!!! This is such a scam, the quality of the brush looks poor, very platic. The rest I don’t know, as it’s a gift which I have to give in fully damaged boxes.
Response from OURI. BeautyJan 3, 2026
Hi Karina, Thank you for sharing your experience. All our products leave our warehouse carefully packed and in perfect condition. In this case, the outer packaging was affected during transit with the carrier, while the product itself arrived undamaged. This was immediately escalated with the shipping partner involved. As a gesture of goodwill, our customer support team offered a €25 gift card, even though the issue occurred during transport. We appreciate your feedback and will continue working closely with our carriers to help prevent similar situations in the future. Kind regards, Ouri Beauty Team
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kristine M.
Dec 3, 2025
Hairbrush - Do not buy! Customer service not supportive
I was disappointed with this purchase. The hairbrush was extremely hard and uncomfortable to use, and the product I received did not match what was advertised. When I reached out to the seller for a refund, they refused. I understand their policy about not refunding opened items, but I reported the issue within an hour of receiving the product due to its poor quality — I clearly didn’t even use it. I am highly disappointed when companies falsely advertise their products. I believe companies should stand behind their products and support customers when an item doesn’t meet expectations or advertised quality. Unfortunately, the customer service was just as unsatisfactory as the product itself, and this company seems more focused on short-term sales than customer satisfaction. I will never buy from this company again
Response from OURI. BeautyDec 3, 2025
Thank you for sharing your experience. We’re sorry the product didn’t meet your expectations. Because the packaging was already opened, we weren’t able to accept a return due to hygiene guidelines, but we completely understand your disappointment. We take your concerns seriously and will look into this to further improve our service. Thank you for your feedback.
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Aimée Vegter -Van A.
Nov 12, 2025
Bestelling na 10 dagen nog niet verzonden
2 november jl heb ik 6 rollers besteld. Niks bijzonders dus. 10 dagen later is ie nog niet eens verstuurd / bij DHL aangekomen. Wel al drie marketing mails ontvangen. Is Ouri gewoon een drop-shipper?
Response from OURI. BeautyNov 12, 2025
We vinden het vervelend om te horen dat je bestelling is vertraagd. We waarderen je feedback en bekijken onze processen zorgvuldig om dit in de toekomst te voorkomen.
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