Otis ElevatorReviews of otis.com

As with many other reviewers, if I could rate it 0 I would. I have had a service contract with OTIS for a number of years and over the last few years I had noticed a rapid decline in response from them. Last November (2024) I emailed them to cancel renewal which was due the following February and received no response from them. I emailed them several times with no response, sending it to various emails I could find including the person I had spoken with at time of taking out the contract. I never received a response from anyone, not even a receipt failure. I had received several of their 'field service' notifications and had been suspicious that they had not in fact been on site. I then started checking CCTV to substantiate this to confirm that they had not been there. They had not. I wrote in to complain, but received no response. I tried calling, but due to their automated service could never get through to anyone. I changed the door code so that they would have to call me on arrival to gain entrance. No-one ever did call. I am now with another company who have given the lift a full going over and logged all the failings from OTIS which range from 'filthy - where they should have been cleaning it', 'bolts loose', 'no lubricant' and the list goes on. The engineer I had used to work for OTIS and simply stated they were not surprised. In addition to this, the practices engaged by OTIS are sneaky to say the least. It has a 'closed' monitoring system so that if the button is pressed if you are trapped in there, it ONLY goes to OTIS and they will then charge for the call out. This can not be changed - you have to separately purchase and have installed an OPEN monitoring system to allow the contact number to be changed. My NEW company advised me to send an email with the subject header LEGAL NOTICE!! I did this - low and behold I got an immediate response - the first in over a year. If they are stupid enough to pursue this - bring it on - I know a few judges who would love a case like this with the report I have. OTIS FLAGRANTLY PUT LIVES IN DANGER EVERY SINGLE DAY. SERVICE REPORTS WHICH ARE FICTIONAL, COMPLAINTS WHICH ARE IGNORED AND NO ABILITLY FOR CUSTOMERS WITH REAL ISSUES TO MAKE CONTACT WITH THEM. LEAVING LIFTS IN A CONDITION THAT ARE DANGEROUS WITH THE OWNERS HAVING NO KNOWLEDGE OF THIS - BELIEVING THAT THEY ARE BEING SERVICED WHEN THEY ARE NOT. I am now looking for a class action case against them and will be adding my evidence to it.

Si j'avais pu mettre 0 ⭐ je me serais pas privée. Appareil en panne régulièrement, toujours des attentes longues durées pour les réparations, ils mettent ça sur le compte des commandes de pièces, personnellement j'ai demandé une intervention il y a 3 mois et c'était juste pour un bouton d'appel qui ne fonctionne pas. A ce jour le bouton n'est toujours pas arrivé, je pense qu'ils doivent commander leurs pièces détachées dans une autre galaxie ou qu'ils ont tout simplement supprimé ma demande d'intervention. Enfin tout ça pour dire qu'ils sont déplorables, syndics de copropriétés fuyaient car ils doivent proposer des tarifs plus bas que les autres mais le service est 0+++

Trying to specify several OTIS lifts for a project and am currently being ghosted by no fewer than four reps, over the course of a month. Gave plenty of details for our requirements and just needed to talk these through with the client and structural engineer. Guess we'll have to find a different manufacturer!

Wat een waardeloos bedrijf is dit wij zitten nu al ruim een week zonder lift,Wij zitten als ratten in een val kunnen niet naar beneden,ivm gezondheid. Je denkt lekker in een appartement te wonen heb je deze ellende en dit is nu al de 6x. Als je erover belt word je onbeschoft te woord gestaan,ze weten niets en moeten maar geduld hebben. Dus zoek het maar uit verder.

Terrible company! There should be a investigation how they work and treath people

Otis is al vanaf 15 januari bij ons bezig met onderhoud aan de lift in mijn appartementencomplex wat 2 weken zou duren, dat is nou al bijna 7 maanden geleden. Elke keer dat hij zogenaamd gemaakt wordt duikt er elke keer weer een ander probleem op waar dan steeds een onderdeel voor besteld moet worden uit het buitenland. 7+ maanden voor iets wat 2 weken zou duren is echt belachelijk. Als ik hier zou werken zou ik me echt kapot schamen.

Tras terminar la obra, esta no se ajustaba a lo que figura en el proyecto y como consecuencia surgieron humedades de las que no se quisieron hacer cargo. Pero estos señores juegan a que una comunidad de vecinos no les va a plantear una demandada y tampoco se someten al arbitraje de consumo, que nadie sabe porque no es vinculante. Unos sinvergüenzas en toda regla. No compre tu ascensor a OTIS.

Neu installierte Anlage (kleiner Lift Keller plus 3 Etagen.) Seit Abnahme in nunehr eineinhalbjähriger Betriebszeit über dreissig(!!!) Ausfälle,teilweise mehrtägig. Teilweise fadenscheinige Ausreden bei nicht funktionierenden Notfalleinsätzen. Bemühte Aussendienstmonteure,die als reine „Schrauber“ bei Softwareproblemen völlig überfordert sind und eine kaum zu toppende Ignoranz und Arroganz der Niederlassungsleitung gegenüber berechtigten Kundenreklamationen. Eine toxische Mischung! Eher „null“ Sterne - Fa.Otis kann man schlichtweg nicht empfehlen,es sei denn ,man hat Lust auf Dauerärger. Für die WEG Achterdeck 4-6&18-22 Lübeck -Travemünde Jost-W.Spahrbier Rechtsanwalt & Notar a.D.