The Otis Elevator Company is an American company that develops, manufactures and markets elevators, escalators, moving walkways, and related equipment.
Otis Elevator (otis.com) has 515 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Manufacturing · Wolcott, Connecticut
Excellent
Manufacturing · Greenwich, Connecticut
Excellent
Manufacturing · Danbury, Connecticut
New
Manufacturing · Fairfield, Connecticut
New
Showing 494 reviews with 1 star · Clear filters
Neeraj J.
we have otis lift orders for our sites 1844D sector 57 Gurgaon 3381 sector 57 Gurgaon 2433 sector 57 Gurgaon m45 south city-1 Gurgaon 1358p sector 45 Gurgaon from last days we trying to connect Otis manager, coordinator and supervisors for updates on these sites, but no one take in to seriously
Cherhoi
Samedi 11 avril 2026 ascenseur bloqué j étais dedans à 15h20 j ai appuyer sur la cloche après 1h20 suite plusieurs signal par téléphone aussi on me dit que ça fait que 45 min le technicien à ete dépêcher du département 78 hors je suis ds 94 service à la ramasse et de mauvaise foi ascenseur fonctionnel depuis juin 2024 donc neuve je suis écœuré si je pouvais c'était 0 etoile mais le technicien n est pas en cause c le service de cette société médiocre
Klaus A.
unglaublich diese Firma! Nl. FFM. Seit 1,5 Jahren einen Aufzug in einen MFH in Betrieb, 12 Monate gebraucht, um eine fehlende Fußleiste zu erhalten. Vertrag soll seit 6 Monaten auf eine neue WEG Verwaltung umgeschrieben werden - bislang keinen Erfolg, trotz mehrfacher Telefonate und E-Mails. Heute erfahren, dass MA nicht mehr tätig ist und für morgen, da MA heute Urlaub, eine Telefonnummer zu einer kaufm. MA erhalten. Naja, bin mal gespannt
Patricia S.
The Skokie building I live in had our elevator stop working 2weeks ago. Otis want payment before making the part we need until we paid. And is also mak8ng us wait another 2 weeks to repair the elevator. There are elderly in our building who Otis is holding hostages by doing this.
Norfolk T.
Absolutely appalling customer service. All outsourced to people who don't know what they are talking about. Had the same issue with them for years with no sign of resolution. Disgusting, please avoid!
Helena M.
Mauvaise société de gestion d'ascenseur, pas du tout réactive en plus d'avoir des couts d'entretiens plus élévés que d'autres sociétés lors des réunions de syndic. 1 mois que le notre est en panne et il faut encore attendre 10 jours. Le sav au téléphone est des plus désagréables en plus !
Ibrahim S.
My wife and my 9-year-old son were trapped in an elevator for 30 minutes. They called the emergency number, and the operator asked for the elevator reference number in order to send a technician. When my wife tried to provide the reference, the operator said he did not hear it properly the first time. Instead of asking her to repeat it, he simply hung up. After that, he did not answer any further calls. This kind of behavior is completely unacceptable, especially in a situation where people — including a child — are trapped in an elevator and relying on emergency assistance. The level of service provided by Otis in this situation is extremely disappointing and frankly a shame. I would strongly discourage anyone from choosing Otis if other options are available.
Baris Sami O.
Null Sterne ! Eine absolute Zumutung diese Firma. Inkompetenz ohne Grenzen. Unfreundlich, fast beleidigend. Großen Abstand nehmen hier! Absolute Freiheit !!!