OstrichpillowReviews of ostrichpillow.com

Initially, I had a negative experience with Ostrichpillow and shared my frustrations in my earlier review. However, I am pleased to say that the company reached out to me and resolved the issue to my satisfaction. I appreciate the effort they put into making things right, and I’m happy to change my review to reflect the positive outcome.

Updated review with the full story since the order: Starting with a warning to U.K. buyers. The U.K. website is not U.K. based it is based in Spain. The distribution centre is based in the Netherlands. I had import fees of £240.00 (just under 50% of the total cost for all items). At first the site contacts said that I needed to pay these. I rejected the package by UPS. The day after I had an excellent response from their Director of First Impressions (P.C.). She explained that the team needed some training and that they would resolve it. However, the bank were investigating at this point as I had raised a chargeback. UPS were not very helpful, unfortunately, because I wasn’t the sender. Ultimately they were delivered without import fees and the items were gifted for my troubles. Thanks to their Director of First Impressions. Knocked one star off as you may need to talk to their customer service first.