Marc
DO NOT ORDER HERE !!
DO NOT ORDER FROM THIS COMPANY!!! Unfortunately, I ordered a Boom Buddy Box worth €79.99 through their website. The delivery took almost 3 weeks because the product was shipped from China. That was already a major red flag for me. When the package finally arrived, I was shocked to find a small box containing a cheap Chinese knock-off/alternative of the product I had actually ordered. It was absolutely NOT the product shown or advertised on their website. I contacted their customer service, which is only available by email. It then took 2 full weeks just to receive a response. Their first ridiculous proposal was a 25% refund, while I could either keep the incorrect product or return it at my own expense. If I chose to return it, they would supposedly refund my purchase price after receiving the item. After countless emails back and forth and having to use some very strong language, I eventually managed to get them to agree to a €50 refund. Still nowhere near good enough, but given the risk of ending up with nothing at all, I reluctantly accepted it. My advice: DO NOT ORDER FROM THIS COMPANY! You receive a completely different and much cheaper product than the one you ordered, delivery takes weeks, customer service is painfully slow, and despite their own mistake, they expect you to pay the return shipping costs yourself. At this point, I seriously question whether this is actually a mistake at all. It feels much more like a deliberate business model: send customers a cheap, completely different product and then try to keep as much of their money as possible by offering ridiculous partial refunds. This has been an absolutely disgraceful and frustrating experience. I paid €79.99 for a product that bears no resemblance to what I actually ordered. Do yourself a favor and stay away from this company. Don't get ripped off like I did.