OsmoReviews of osmo-official.com

Ordered bonetone pro, got s11. Worked well for 2 weeks, then the mic failed, after the return period. I should have checked the product pictures, because the product doesn't even visually match the online images. Product also seems drop-shipped. Delivery time was around two weeks. It was ridiculous. Saw the device on a review site that was likely also owned by osmo or a parent company.

I ordered an Osmo HushWave for €89.99 after seeing it advertised as a premium noise-cancelling headphone with features including Bluetooth 6.0, LDAC Hi-Res Audio, advanced ANC, app-based EQ functions and various AI features. What I actually received does not appear to match the product presented in Osmo's advertising. The headphones I received identify themselves via Bluetooth as “VJE35 ANC”. They also do not look like the HushWave shown in the product images Osmo sent me – including, ironically, the product image in the email asking me to leave a review. Several of the advertised HushWave features are also not identifiable or usable on the headphones I received. I contacted Osmo immediately after receiving the product and requested a return and full refund. I was first offered a 25% refund if I kept the headphones. After declining that offer, I was offered a 50% refund if I kept them. When I declined again, Osmo agreed to a full refund but told me that I would have to return the headphones to the UK at my own expense. I then asked Osmo to confirm whether the “VJE35 ANC” I received is actually the advertised Osmo HushWave and, if not, to provide a prepaid return label. At Osmo's request, I sent photos of the headphones, packaging and manual, as well as a screenshot showing the Bluetooth identification “VJE35 ANC”. Osmo has now told me that the matter is with its “review team”. I am still waiting for an answer to the very simple question of whether the headphones I received are actually the product I ordered. I will update this review when Osmo provides its final response. Update/status – 10 September 2026: No clarification, no prepaid return label and no refund so far.

Site à fuir absolument Aucun contact en France Aucune réponse au service après vente Un site fantôme si ça existe Quels moyens avons nous pour les poursuivre?

Gaming headset they market as 'Osmo EchoForce' is the fifine H9. Same you can find online for half the price (compared to osmo's after discounts). It is not osmo product that they claim. Test site (expertproductreview.com) is probably a scam as all reviewes are similar with osmo product winning with only one negative: "The item is often out of stock due to high demand." Also: some links do not work. Read reviewes, positive are single sentence, negative is real descritpion of situation.

Die Lieferung ist nur Teilweise angekommen. Nachlieferung wird nun seit 4 Monaten verzögert und es heißt immer "nächste Woche"

After reading they topped tests on a test site I was directed to Osmo. On there the blurb convinced me these were quality headphones and worry free refund policy. The site also showed a 3 day delivery so I was sold. A special offer of half price was also enticing. At checkout I paid £66.99 and was then informed delivery would be 7-15 days. On day 16 I had not received the headphones and I panicked slightly as I needed them for a journey that weekend. I emailed customer service and got a reply saying it was their mistake and the headphones had not been despatched but they would prioritized delivery for me and would compensate me with a 5% refund if I approved. I immediately emailed back on the same day, that as they had at this point not sent the headphones, and I needed headphones urgently, I wanted to cancel the order and obtain a full refund so I could get a pair from Amazon urgently. This was rejected by them saying that delivery was in their system and until I received them there was nothing they could do. In the meantime I ordered headphones from Amazon Prime and they were delivered the next day. One week later the headphones turned up. I took photos of the unopened package and told them I would not be opening the package and would be returning them as delivered to get a full refund. This they denied, offering instead a 10% partial refund. I refused and insisted on a full refund. They denied now offering 25% refund. I informed them of my statutory rights at which point they offered 50% refund. I refused but countered with accepting a 75% refund. They refused and offered 60% refund which I refused. I then started a case with PayPal. Almost immediately they said they would give me the 75% as long as the dispute was closed. I closed the dispute and they gave me the 75% refund. Now owning a pair of new unopened headphones, I will be putting them on Ebay at a price these are worth, £20. I'll sell them this low after checking lots of other reviews that these headphones are not of the quality that Osmo states, but are considered cheap phones and average sound quality. To summarise all I can say is steer well clear of this company and the 1 star is actually a negative 1 star.

Compré unos auriculares en esta web esperando la marca Osmo. Sin embargo, me enviaron un producto de calidad muy inferior, de una marca genérica totalmente diferente llamada "AUDEON" y en una caja golpeada. He intentado ponerme en contacto con el servicio de atención al cliente en repetidas ocasiones para exigir una solución y no recibo ningún tipo de respuesta. Es una publicidad engañosa y un comportamiento fraudulento. Ya he iniciado la reclamación y el contracargo a través de mi proveedor de pago. Eviten comprar aquí.

I ordered a scratch repair bottle for automotive use, with their “special deal” ordered the second bottle at half price. Delivery was supposed made to my address, but I never received it. They are asking me to confirm where it was actually sent. Since USPS does not provide tracking on normal mail, it is impossible for me to trace, so I am just out over $100 dollars without any recourse. Do not do business with this company!