William B.
One of the prefab parts was fabricated…
One of the prefab parts was fabricated backwards. The pretend like they don't know what is going on. I have sent many pictures explaining the problem. Now the door on my cabinet swings inward without the stop which is annoying. They told me to go buy something. Why should I this is what I paid you for. My advice is order elsewhere.
Response from OshoomJun 16, 2026
Hi william, thank you for this, and we're sorry — on two counts. First, a part should never have left our workshop fabricated incorrectly, and a door that won't hold its stop is exactly the kind of fault we should have caught. Second, and just as importantly, you should not have been left to fix it yourself or told to buy a solution — when a defect is ours, putting it right is our job, not yours. We've since tightened our quality control before dispatch and changed how we handle faults: when something arrives wrong, we send the corrected part ourselves, at no cost to the customer. We're genuinely sorry this wasn't your experience at the time. If you still have the cabinet, we'd like to make it right even now — please email [email protected] with your order number and a photo of the part, and we'll arrange a correct replacement. Thank you for the honest feedback; it pushed us to do better.