Orthotic Shop IncReviews of orthoticshop.com

Shoes are great. But customer service is horrible. Rude, lying, accusatory and trying to charge for returns when advertised as free. I was sent the wrong item and requested a refund. They said it was the correct item because the description said black not black/white when the photo showed black and white. Sent photos, then they claimed the amount they held back from return was for package protection I opted into when ordering. Lies. Sent photo of order, no package protection. Then they said it was shipping fee and not refundable. Lies. Vionic are free returns, And item was wrong anyway. Save yourself the trouble and Just order the same shoes from Amazon!

First pair arrived damaged; they did a great job processing the return/replacement.

On September 5, 2025, I purchased a pair of Bearpaw Sasha Women’s Boots (size 8) from OrthoticShop.com for $99.45, plus $5.48 for third-party shipping insurance (total $104.98, paid via Amazon Pay). The order was marked as delivered on September 11, but I never received the package. I checked with neighbors and waited several days before contacting Orthotic Shop, confident that the insurance I purchased would cover the issue. Instead, I was met with no assistance, no apology, and an accusatory tone. The representative even pulled up Google images of my home and told me they would not help. I was never provided with an itemized receipt, nor with the insurance information I paid for. Despite repeated attempts—including emails, a BBB complaint, and phone calls—Orthotic Shop has refused to provide insurance details or issue a refund. At one point, they sent a six-word email (“we are sending you out another one”), even though I had clearly requested a refund, not a replacement. Follow-up communication included dismissive and unprofessional emails such as “sorry we’re not moving fast enough for you.” Eventually, the company stopped responding altogether, citing “recording without consent” even though Michigan law allows implied consent when parties are informed. At this point, I have filed complaints with the BBB, the FTC, and a police report. The company has left me with no product, no refund, and no access to the insurance I paid for. This has been one of the most unprofessional, frustrating, and unethical customer service experiences I have ever encountered. I strongly caution others before purchasing from OrthoticShop.com.

The ordering process was quite efficient. Clearly you have to make a mold of your feet to get the custom made inserts. The foam forms arrived very quickly (for being shipped across the country (to Michigan). The impression process is straight forward. As well as the return mailing steps.

The order had a small glitch but all got resolved after a quick phone call. Thank you! Order received today!!

Received wrong size. Box said 5W and I received 7W. Also your system for printing return label wasn't working.

Order arrived on time and product was great

Easy to navigate web site. Nice selection.